VAS BO Engineer

VAS/Cloud Senior Service Engineer is responsible for the overall Quality of Service, performance data, SLA and KPIs in the Operations Centre along with management and execution of day-to-day activities within Managed Services.

The responsibilities cover the following:
• Management of Cloud Infrastructure and NFVIs hosted on the cloud
• Real-time monitoring of service and network quality and capacity. Analysis and reporting of service and network quality
• Initiate service and network improvements and optimization activities
• Initiate temporary service and network reconfigurations if performance is not satisfactory
• Drive tool development for delivery and management of new services
• Analyze failure trends and identify chronic failures
• Provide performance data and determine impact of service problems on service performance
• Ensure optimum use of existing networks
• Recommend service redesign
• Support hardware-related activities and tasks
• Troubleshoot hardware faults and replacement of hardware such as switches, cables, servers, etc.

The main activities are the following:
• Set up performance measurements and quality thresholds from statistics and other available tools
• Compile and analyze performance data in real time and trend analysis
• Ensure management tools support operational processes
• Ensure ongoing service and network performance meets specified criteria
• Notify performance degradation and suggest reconfigurations to improve service
• Suggest reconfigurations based on customer and service requirements
• Liaise with customer relations management
• Liaise with service and network planning teams for development of plans for extensions and changes of services or network
• Provide recommendations that initiate service and network configuration changes
• Perform performance failure trend analysis to identify chronic issues
• Recommend service redesign to avoid quality or capacity problems
• Lead the team as a technical authority expert
• Conduct system acceptance test cases and raise snags