TAC Engineer

The client is looking for a Dutch Speaking TAC Engineer to work a 6 month rolling contract based in Netherlands (Rijswijk).

Job Description:

• After sales, holding workshops with the customers or partners on technical issues.
• Ticket management and resolving the incoming service requests.
• The logging of issues reported by the customers.
• Training/guidance of the customers before, during and after the construction process by means of; kick-off meetings, hardware and software trainings and the acceptance test.
• Supporting customers during the commissioning process, technically checking the inverter installation and making corrections if necessary
• You are the interface between the customers and the R&D team to resolve any issue.
• Responsible for supporting second and third line support
• Responsible for technical support of customers or its partners, independently or together with a technical support team.
• On-site support in case of major or critical issues that cannot be resolved by the customer or local subcontractor.
• Responsible for monitoring the quality of the on-site operation, providing quality analyses and improvement processes.

Job Requirements:

• HBO think level in a technical direction
• Electrical, ICT or Digital Engineering is a plus
• Knowledge or work experience in the Solar/PV sector or ICT sector is an advantage.
• Knowledge of Monitoring/Scada systems
• Fluent Dutch language