Senior TIBCO Integration Platform Engineer

The client is looking for a Senior TIBCO Integration Platform Engineer to work remote.

Job Purpose:

The TIBCO Senior Integration Platform Engineer is responsible for the end-to-end operation, stability, and evolution of the enterprise integration platform. This includes managing and supporting integration services built on enterprise middleware and container platforms, with TIBCO technologies as the core integration platform:

• TIBCO BusinessWorks Container Edition (BWCE)
• TIBCO Enterprise Message Service (EMS)
• TIBCO Cloud API Management (Mashery)
• TIBCO Hawk
• Red Hat OpenShift

The role focuses on 24/7 operations, monitoring, incident management, troubleshooting, deployment support, observability and continuous platform improvement, ensuring reliable and scalable integration services. This role requires strong hands-on experience in production troubleshooting and platform operations, not only development or design.

Duties & Responsibilities:

Platform Operations & Incident Management (24/7):

• Monitor and maintain the health of TIBCO integration services, messaging systems, API gateway, and applications deployed on OpenShift.
• Respond to and resolve production incidents across integration services, messaging layer, and API gateway.
• Perform root cause analysis and implement corrective actions.
• Trace and diagnose issues across multiple layers including API gateway, integration services, messaging layer, and downstream systems.
• Ensure SLA compliance and system stability.
• Execute backup and restore procedures for TIBCO products deployed on OpenShift environment.
• Collaborate with developers, architects, infrastructure teams, and business stakeholders to support integration services and resolve issues.

Messaging & Integration Layer:

• Monitor and manage queues, topics, consumers, and message backlog and processing rates.
• Troubleshoot stuck or delayed messages, consumer failures, and performance bottlenecks.

API Gateway Management:

• Configure and manage API proxies, routing to backend services, authentication (API keys, OAuth if applicable), and rate limiting and throttling.
• Monitor and troubleshoot API traffic, latency, and failures.

Application Operations on Openshift:

• Operate and troubleshoot integration applications deployed on OpenShift:
  • Monitor pods, logs, and deployments.
  • Identify application-level failures.
• Work closely with the OpenShift platform administration team for:
  • Cluster-level issues.
  • Infrastructure-related incidents.
• Escalate platform-level problems to the OpenShift administration team when required.

Monitoring & Observability:

• Design, implement, configure, and continuously improve monitoring solutions for integration layer applications including custom dashboards, alerting rules, log analytics, and health checks, to enable proactive incident detection and faster root cause analysis.
• Perform routine health checks, log analysis, and proactive maintenance of TIBCO applications and containerized environments.
• Design and implement modern observability solutions for centralized logging (Elastic), dashboards, and alerts.
• Configure and manage TIBCO Hawk components including agents, microagents, rulebases, and event handling.
• Design and implement monitoring rules, alerts, and automated actions using TIBCO Hawk.
• Troubleshoot and resolve issues related to TIBCO Hawk configuration, communication, and event processing.
• Integrate TIBCO Hawk with broader monitoring and observability solutions where applicable.

Deployment & CI/CD:

• Configure and deploy integration services across environments (development, testing, and production).
• Work with CI/CD pipelines for build and release processes.
• Manage application configurations (environment variables, secrets, configs).

Capacity & Performance Management:

• Manage platform capacity, resource utilization, and scaling of containerized integration services.
• Monitor system performance and resource utilization.
• Ensure scalability and high availability of integration services.

Upgrade & Platform Evolution: 

• Lead and execute TIBCO BWCE, EMS, HAWK, and Mashery upgrades, patches, and migration activities.
• Validate system behaviour post-upgrade.
• Participate in platform improvement initiatives, including observability enhancements.
• Assess and implement improvements or upgrades to monitoring tools (including TIBCO Hawk) to ensure full operational capability.

Documentation & Governance:

• Maintain documentation for configurations, runbooks, troubleshooting procedures, integration architecture, and processes.
• Ensure adherence to security, compliance, and governance standards.

Telecom System Integration:

• Support integrations with CRM, Billing systems, Order Management, Provisioning systems, Network elements, and Digital channels (Web, Mobile, USSD).

 

Knowledge Sharing & Capability Development:

• Actively contribute to building internal team capabilities by sharing knowledge, best practices, and troubleshooting approaches related to the integration platform.
• Provide hands-on support, guidance, and mentoring to internal teams to enable effective Level 1 and Level 2 support.
• Develop and maintain knowledge artifacts including runbooks, troubleshooting guides, and operational procedures.
• Conduct knowledge transfer sessions and workshops to ensure sustainable internal ownership of the platform.

Technical Skills & Competencies:
Core Skills:

• Strong experience with TIBCO BWCE, EMS, Mashery, and HAWK for both implementation and support in production environments.
• Strong understanding of REST/SOAP web services troubleshooting (HTTP error codes, timeouts, SSL/TLS issues).
• Strong experience with implementing, monitoring, and troubleshooting OpenShift based TIBCO solutions.
• Knowledge of XML, XSD, WSDL, JSON.
• Working knowledge of messaging concepts (queues, topics, message persistence, acknowledgment, dead-letter queues) and middleware architecture.
• Experience with integration patterns (EIP – Enterprise Integration Patterns).
• SQL knowledge and database integration experience along with database performance and administration skills (connection pools, query performance, deadlocks, availability and maintenance).
• Experience with Linux/Unix environments.
• Familiarity with CI/CD tools (Jenkins or similar) and DevOps practices.
• Experience with API gateways (Mashery).
• Proven experience in production support and incident troubleshooting in integration environments.
• Experience with monitoring tools (Hawk).
• Experience with centralized logging platforms (Elastic).
• Ability to build dashboards, alerts, and health checks.

Preferred Skills:

• CKAD, or EX288 (Red Hat OpenShift Application Developer) certificate is a plus.
• Cloud integration experience (AWS, Azure, or GCP).
• Experience in telecom / financial services / enterprise environments (if applicable).

Soft Skills:

• Strong analytical and troubleshooting skills.
• Ability to work under pressure in production environments.
• Ability to work independently and within cross-functional teams.
• Strong communication and documentation skills.
• Ability to collaborate across teams.
• Ability to manage multiple tasks and meet deadlines.

Key Performance Indicators (KPIS):

• System availability and uptime.
• Incident resolution time (MTTR).
• Reduction in recurring incidents.
• Reduced integration defects and incidents.
• Monitoring and observability effectiveness.
• Successful platform upgrades and deployments.
• Compliance with architecture and security standards.
• Improvement in internal team capability to independently support and operate the integration platform.
• Availability and quality of knowledge artifacts (runbooks, troubleshooting guides, documentation).

Qualifications:

• Education: Bachelor’s degree in Computer Science or related field.
• Experience: 8 – 15 years in integration/platform operations.
• Certifications: Relevant TIBCO certifications (preferred). CKAD or Red Hat OpenShift Application Developer certification is a plus.
• Language: Very good English (Written & Spoken).