Senior Service Engineer VAS/CLOUD

The client is looking for a Senior Service Engineer VAS/CLOUD to work in The Kingdom of Saudi Arabia.

Overall Purpose:

The Senior Service Engineer ensures the quality of service, performance monitoring, and operational excellence of VAS/Cloud services, while managing day-to-day activities within Managed Services.

Responsibilities:

The Senior Service Engineer is responsible for:

• Ensuring overall Quality of Service, performance data, SLA, and KPIs in the Operations Centre.
• Management of Cloud Infrastructure and NFVIs hosted on the cloud.
• Real-time monitoring of service and network quality and capacity; analyzing and reporting on performance.
• Initiating service and network improvements and optimization activities.
• Performing temporary service and network reconfigurations if performance is not satisfactory.
• Driving tool development for delivery and management of new services.
• Analyzing failure trends and identifying chronic failures.
• Providing performance data and determining the impact of service issues on performance.
• Ensuring optimum utilization of existing networks.
• Recommending service redesigns to enhance performance and capacity.
• Supporting hardware-related activities and troubleshooting/replacing hardware such as switches, servers, cables, etc.

Main Activities:

• Set up performance measurements and quality thresholds using available tools.
• Compile and analyze performance data in real time and via trend analysis.
• Ensure management tools support operational processes effectively.
• Ensure ongoing service and network performance meets defined criteria.
• Notify stakeholders of performance degradation and suggest reconfigurations.
• Recommend reconfigurations based on service requirements.
• Liaise with customer relations management and service/network planning teams for extensions and changes.
• Conduct performance failure trend analysis to identify chronic issues.
• Lead the team as a technical authority and expert.
• Conduct system acceptance tests and raise snags.

Interface With:

• Front Office
• Back Office Service Engineers
• Customer Support
• Planning and Engineering
• Customer Interfaces

General Competence:

• Fluent in written and spoken English (Arabic is a plus).
• Ability to work independently and in a team.
• Flexible and responsive to changing work patterns.
• Methodical and thorough in approach.
• Strong analytical and investigative abilities.
• Focused on service and network performance.
• Able to work under tight deadlines.

Technical Competence:

• Hands-on experience with Cloud solutions, NFVi, SDI, SDN, and orchestrators.
• Hands-on experience or strong knowledge of WRMS.
• Knowledge of VAS systems, including standards and protocols such as SMS and Bulk Messaging.
• Strong understanding of IP networks.
• Proficient in Linux systems administration, operations, and maintenance.
• Experience with cloud systems and environments such as OpenStack Cloud and Kubernetes.
• Knowledge of Grafana, Shell scripting, and automation tools.

Required Education and Experience:

• Bachelor’s degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent.
• Minimum 8 years of experience in Operations and Maintenance.
• Experience as a Technical Lead.
• Experience within Datacom and Telecom networks.