Senior Engineer – L2 (R6K Router)

We are seeking an experienced Senior Engineer – L2 (R6K Router) to provide Level 2 operational and technical support for telecom transmission network infrastructure.

The successful candidate will be responsible for monitoring and maintaining network systems, resolving complex incidents, performing technical diagnostics and root cause analysis, supporting production deployments, and contributing to continuous improvement of operational processes.

The role requires strong telecom experience, excellent troubleshooting capabilities, and the ability to work effectively in a high-pressure operational environment.

Key Responsibilities

L2 Operations & Technical Support

• Provide Level 2 operational and technical support for transmission network infrastructure and associated systems.
• Proactively monitor production environments, including logs, alerts, alarms, and system performance metrics.
• Identify potential issues and take corrective actions to prevent or minimize service impact.
• Triage, investigate, and resolve incidents and operational issues within agreed service levels.
• Provide timely fixes and workarounds for production issues and escalate recurring problems when required.
• Perform detailed technical diagnostics and root cause analysis for complex incidents.
• Troubleshoot network and system-related issues and ensure timely resolution.
• Perform technical validation and data checks to support troubleshooting activities.
• Validate system changes and deployments and support rollback activities when required.
• Develop workaround scripts and Standard Operating Procedures (SOPs) to improve first-level resolution.
• Identify recurring issues, operational gaps, and potential product defects.
• Contribute to continuous improvement of operational processes, troubleshooting procedures, runbooks, and support tools.

Release, Deployment & Environment Management

• Prepare deployment packages and Method of Procedure (MOP) documents for production releases.
• Plan, coordinate, execute, and track production deployment activities.
• Assess deployment risks and ensure appropriate mitigation and rollback plans are available.
• Execute production deployments in accordance with approved procedures.
• Support automated build and deployment processes.
• Manage environment configurations and required modifications.
• Maintain appropriate user access and permissions in accordance with operational requirements.
• Monitor system resources and perform housekeeping activities where required.
• Create and maintain deployment and operational scripts.
• Continuously improve automation coverage to achieve reliable, repeatable, and low-risk releases.

Qualifications & Technical Skills

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, Information Technology, or a related discipline.
• Proven experience in telecom transmission/network operations and Level 2 support.
• Hands-on experience with R6K routers and related network technologies.
• Strong understanding of IP/MPLS and transmission network concepts.
• Experience in network monitoring, troubleshooting, incident management, and fault resolution.
• Experience with production deployment and release management.
• Experience with automated build and deployment processes is an advantage.
• Strong scripting skills, including Shell, Python, or Groovy.
• Familiarity with application and system log analysis.
• Experience with database queries and data validation is an advantage.
• Experience with ITIL-based service management processes is preferred.
• R6K Foundation certification or higher is preferred.
• Strong analytical and problem-solving skills.

Mandatory Professional Skills

• Strong customer and service-oriented approach.
• Ability to work effectively under pressure and within strict time constraints.
• Excellent verbal and written communication skills.
• Strong troubleshooting and analytical capabilities.
• Ability to work independently as well as effectively within a team.
• Proactive approach to identifying and resolving operational issues.
• Strong sense of ownership and accountability.
• Ability to manage multiple priorities while maintaining service quality.
• Willingness to contribute to process improvements, automation, and operational changes.

Key Competencies

• R6K Router Operations
• Transmission Network Operations
• Level 2 Technical Support
• Network Monitoring & Troubleshooting
• Incident & Problem Management
• Root Cause Analysis
• Production Deployment
• Release & Environment Management
• Network Automation & Scripting
• Operational Excellence
• Technical Documentation
• Continuous Improvement