Senior Core Expert
Contractor
Job Description
Kimberly Hume is looking for a number of Senior Core Experts to work a 12 month extendable contract based in Germany (Dusseldorf).
Job Description:
Core Expert responsibilities involves detailed technical investigation, troubleshooting, and providing solutions while maintaining professional communication with VIP users and stakeholders.
Good to Have:
- Strong Core Experience
- Solid Project Management skills
- Proficiency in detailed technical investigation and troubleshooting.
- Ability to fetch, trace, open and update tickets.
Responsibilities:
- Perform detailed technical investigations to diagnose and resolve core network issues.
- Troubleshoot and suggest solutions for identified problems in the core network.
- Manage and resolve an average of 6 tickets per day, not exceeding 30-40 tickets per week.
- Fetch, trace, open, and update tickets for each identified VIP issue or received VIP complaints.
- Ensure timely resolution of issues and maintain detailed documentation.
- Cooperate with internal and external stakeholders such as Engineering, NOC, and Vendors.
- Maintain continuous communication with other teams (e.g., CTM) to align on open bugs and network problems.
- Involve Incident Managers for joint investigations with other stakeholders as needed.
- Provide professional and courteous communication with VIP users when required.
- Consultant will work on rotation-based shift, including nights and weekends, exclude public holiday but limited to 8 hours per day, 5 days a week
- The shift timing will be 8 hours each day from 0700 Hrs. -1500hrs , 1500 Hrs. -2200 Hrs. and 2200 to 0700 Hrs. It can be any one shift on rotational basis.
Acceptance Criteria for Selection:
- Proven experience within Core Network
- Experience with technical investigation and troubleshooting
- Strong understanding of 5G network architecture, protocols, and standards.
- Ability to manage multiple tickets and tasks efficiently.
- Strong documentation skills to maintain detailed records of investigations and resolutions.
- Well- Excellent communication and collaboration abilities to work effectively with stakeholders and cross-functional teams.
- Professional demeaner for potentially interacting with VIP users.
Qualifications:
- Bachelor’s or master’s degree in Telecommunication, Network Engineering, or a related field.
- 7+ years of telecommunication technology industry experience
- 7+ years of network test experience/radio technologies experience
Please note: The client has requested consultants already based in Europe.
Job Overview
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