Network Technical Support Specialist

Ceci Zhang is looking for a Network Technical Support Specialist in Germany.

Job Description:

• Work with remote TAC and R&D team to conduct pre-sales test, POC and demonstration with the focus on Network and Wireless area
• Collaborate with TAC level 2 support team closely to solve the partner and customer’s technical issue and service request quickly
• Provide technical support to enterprise industry channel partner with the focus on Campus Network and Wireless area
• Empower channel partner’s technical service capability by managing and conducting company service process training, technical certification training, product training and technical workshop regularly
• Help to setup services process system (customer technical support, RMA process and project delivery process etc.) and services delivery quality in responsible countries by managing the service delivery of service partners

Professional Knowledge Requirements:

• Fluent in English and German
• Bachelor or associate degree in network essentials or related discipline, or equivalent work experience
• Experience on configuration and administration of Wireless products (Wireless LAN Controllers and Access Points), Wireless LAN Security (Authentication Techniques): WEP, WPA2/WPA3, LEAP, PEAP etc
• Holder of professional certificate, such as H3CNE/H3CSE，CCNP/CCIE CCIE, JNCIS/JNCIP HPE ASE and Aruba ACMP etc. is preferred
• Experience interacting with customer or in a client facing roler