MS Core & Cloud Specialist

We are seeking an experienced MS Core & Cloud Specialist with strong expertise in Deep Packet Inspection (DPI) technologies to provide technical leadership, operational excellence, and lifecycle management across mobile and FTTH network environments. The role is responsible for ensuring the stability, performance, and continuous evolution of DPI platforms while supporting automation initiatives and maintaining high service availability.

Key Responsibilities

• Manage the operation, maintenance, troubleshooting, and lifecycle of Deep Packet Inspection (DPI) platforms deployed within mobile and FTTH networks.
• Serve as the primary technical owner of the DPI environment, collaborating with Packet Core, IP Transport, OSS/BSS, and vendor teams to ensure platform stability, optimal performance, and compliance with business and regulatory requirements.
• Diagnose and resolve customer-reported technical issues within agreed service levels.
• Participate in a 24×7 on-call support rotation.
• Perform in-depth Root Cause Analysis (RCA) using packet captures, flow logs, session traces, and system diagnostics.
• Work closely with vendor Technical Assistance Centres (TAC) to resolve complex platform issues and manage escalations.
• Design, develop, and maintain automation solutions for operational processes.
• Investigate and identify the root causes of network and platform issues.
• Improve recovery procedures and execute emergency operations, including traffic re-routing, rule bypass, and platform failover where required.
• Provide technical expertise to operations, support, automation, and analytics teams.
• Develop, maintain, and enhance automated service delivery methodologies.
• Perform trend analysis to proactively identify potential failures and implement preventive actions.
• Ensure technical changes are implemented accurately, following approved change management processes, while minimising service impact and maintaining network availability.

Required Qualifications

• Bachelor’s degree in Engineering, Electronics, Computer Science, Telecommunications, or an equivalent discipline.
• Strong understanding of 2G, 3G, 4G, and 5G network architectures, Packet Core technologies, and related protocols.
• Solid knowledge of Deep Packet Inspection concepts, including flow inspection, application classification, protocol identification, and traffic policy enforcement.
• Hands-on experience with DPI or traffic management platforms in a live telecommunications environment.
• Good understanding of application detection techniques, including Shallow Packet Inspection, Deep Packet Inspection, and Signature-based Detection.
• Strong knowledge of the TCP/IP protocol stack, including transport and application layer protocols.
• Proficiency in packet analysis tools such as Wireshark and tcpdump, with the ability to correlate packet-level analysis with platform logs.
• Experience monitoring DPI-related KPIs and performing performance troubleshooting.
• Knowledge of IP networking; experience or certification with Cisco and/or Arista technologies is an advantage.
• Experience automating network operations, including configuration management, health checks, log analysis, and alerting.
• Hands-on experience with Linux server administration; storage solutions experience is desirable.
• Familiarity with Customer Experience Management (CEM) tools and network probing solutions.
• Strong analytical and troubleshooting skills with the ability to systematically diagnose complex network issues.
• Proven ability to proactively manage platform stability, identify risks, and implement preventive actions.
• Experience supporting and troubleshooting multivendor telecommunications environments.
• Good understanding of Cloud technologies, Artificial Intelligence (AI), and Machine Learning (ML) concepts.

Preferred Skills

• Strong problem-solving and analytical capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a collaborative, cross-functional environment.
• Self-motivated with a proactive approach to continuous improvement and automation.
• Willingness to participate in a 24×7 support environment.