MPLS Engineer
Contractor
Job Description
- Provide second-line technical support and expertise for the transmission network domain, ensuring reliable and efficient operation of the network.
- Perform end-to-end troubleshooting and fault isolation across routers, Layer 2/Layer 3 switches, Layer 2 transmission nodes, and MPLS networks.
- Coordinate with third-party vendors, technical teams, and service providers to resolve complex transmission-related issues and ensure timely service restoration.
- Support the acceptance, commissioning, and integration of new transmission network nodes and services.
- Manage and verify network configurations, ensuring consistency, accuracy, and compliance with approved technical and operational standards.
- Handle problem management activities, including root-cause analysis, corrective actions, and preventive measures for recurring network issues.
- Monitor and manage network outages, service degradations, and critical incidents, ensuring timely escalation and restoration.
- Follow up on customer service requests and technical requirements, providing appropriate troubleshooting and resolution support.
- Conduct regular network audits and compliance checks to ensure adherence to operational, security, and technical standards.
- Support software upgrades, maintenance activities, and planned network changes while minimizing service disruption.
- Perform MDT/TCN verification and validation activities to ensure network configurations and implementations meet the required standards.
- Prepare and maintain technical reports, incident summaries, performance reports, and other operational documentation.
- Provide technical guidance and troubleshooting support to field operations and first-line support teams during complex incidents.
- Coordinate with network design, engineering, vendor, and customer teams on technical issues, network changes, and service-impacting activities.
- Participate in network optimization and improvement initiatives to enhance reliability, availability, and overall transmission performance.
- Support 24/5 operational coverage and weekend on-call activities for critical network incidents and service restoration.
- Ensure all operational activities are performed in accordance with established technical procedures, service-level requirements, and applicable operational standards.
Job Overview
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