MNS Core CS BO Manager

The client is looking for an MNS Core CS BO Manager based in The Kingdom Of Saudi Arabia.

Job Purpose:

The MNS Core CS BO Manager is responsible for managing the day-to-day operations of the Core Circuit-Switched (CS) and International domains within the Mobily Network. This role involves team leadership, operational excellence, customer interfacing and driving automation initiatives across the core network landscape.

Key Responsibilities:

• Lead and manage a team of ~20 Core CS Back Office resources to ensure smooth daily operations.
• Act as the primary interface with the customer’s Core Director for change management and operational issues.
• Ensure optimal performance and maintenance of Core Network infrastructure.
• Drive automation initiatives using AI/ML and scripting for operational efficiency.
• Handle international roaming issues and coordination with global partners.
• Manage various ITIL-based processes including:
  • Incident & Problem Management.
  • Change & Configuration Management.
  • Release & Risk Management.
• Ensure SLA compliance and address system degradations promptly.
• Maintain and improve network KPIs, performance and service availability.
• Develop and enforce operational policies and procedures.
• Contribute to the continuous improvement of internal processes, documentation and operational efficiency.

Technical Scope:

• Platforms: BSP 8100, AXE 810, APZ 212 50/60, APG43L, CPP.
• Network Elements: MSS, MSC, MGW, TSC, IP-STP, CSCF, MTAS, SBC, IPWorks, NELS.
• Tools & Protocols:
  • Protocols: SS7, IP, SIP, Diameter, MAP, ISUP, BICC, CAP, INAP, SCCP, ATM.
  • Tools: K15, MasterClaw, Wireshark, MHWEB, Primus, ERICOLL, KCS, SAP BI.
  • Scripting/Automation: Shell, VB, Python, SQL, MongoDB, ELK Stack, Angular, REST API.
• Strong tracing and analysis skills, including STS reports and signaling trace interpretation.
• Experience with node integrations (e.g., RNC, BSC, VAS) and HLR data handling.
• HW/SW troubleshooting, upgrades (especially AXE) and emergency handling expertise.

General Competencies:

• Fluent in English (written and spoken).
• Strong analytical and troubleshooting skills.
• Effective communicator with excellent customer engagement ability.
• Self-driven, proactive and results-oriented.
• Able to lead and mentor technical teams.
• Flexible to work shifts, including nights and weekends.
• Strong organizational and multitasking skills.
• Team player with a leadership mindset.

Preferred Qualifications:

• Experience with tools and platforms.
• Good understanding of DT configurations and traffic engineering.
• PLEX knowledge and software tracing (preferred but not mandatory).