IN Performance Engineer

Performance – IN Analysis Engineer will be responsible for Mobile Core Network IN analysis (on-demand/short-term/long-term), providing relevant support to technical and customer teams, and developing team reports/tools/processes to achieve core performance delivery under managed service projects.

Technical Description:

• IN Expert Engineer in managed services, covering a unique and wide range of IN/VAS technologies and services. In addition to covering new contracts under high-demand conditions (i.e. SLA, KPI thresholds, report quality, delivery time constraints, automation, AI, etc.).
• Current Engineer has built a complex combination of experience, skills, and knowledge to cope with the needs of high-demanding customers.
• Experience and knowledge of different charging systems and VAS projects and design.
• Advanced understanding of Project HLD/LLD design handling, auditing, and translating into analysis and reporting requirements.
• High experience in dealing with charging system configuration, dumps, and CDRs to extract/audit network information and performance and interface signaling traces (AIR, CCN, OCC, SDP, VS, etc.).
• IN/VAS nodes in terms of solution, configuration, statistics, KPIs, and reporting tools.
• 5G SA and new VAS SDF statistics to UPM integration are highly challenging conditions that need a skilled Expert for the startup of different processes, KPIs, reports, deliverables, and business continuity.
• Charging system & VAS expert at multiple levels (design, business configuration, and performance tools/reporting). This includes features, functions, building logics, offers, roaming programs, building LLD/HLD/MOP, E2E testing, etc.
• Backup, follow-up, support, and alignment with performance assurance functionality.
• Hands-on data analytics skills in SQL, VBA, Python, Linux shell, ENIQ, UPM, BI tools (Tableau, Power BI, Qlik, etc.), Machine Learning, Microsoft Office, etc., to develop/visualize high-quality reports at technical/executive levels.
• Improvement proposals covering end-user experience, new IN features, and new business cases with reference to global markets.
• Special events predictions and preparation (Ramadan, Hajj, National and Founding Days).
• IN and VAS network performance analysis (i.e. customer FUP logic analysis between different platforms: IN/ESDP/CRM).
• Building performance management and audit reports, business intelligence tool reports (Tableau, Power BI, Qlik, etc.), and involving AI/ML concepts.

Soft Skills:

• Teamwork, cultural awareness, flexibility, cooperation, positivity, ownership, following rules, and knowledge sharing.
• Presentation, confidence, communication, reporting, and fluency in English.
• Self-development, self-organization, self-motivation, and ownership.
• Analytical, results-driven, creative, and innovative.
• Efficient communication, adaptability, and the ability to fulfill customer requirements.
• Works well under pressure.