Field Service Engineer

The client is looking for a  number of Field Service Engineers (PV/BESS/DC/EV Charging) to work 3 month rolling contracts based in the Netherlands and Belgium.

Main Responsibilities:

• Lead field technical operations to ensure compliance with Service Level Agreements (SLAs) for PV, Battery Energy Storage Systems (BESS), Data Center (DC), and EV Charging products, while fostering the development of a localized service ecosystem.
• Client Satisfaction: Take responsibility for resolving live network issues within SLA parameters for PV, BESS, DC, and Charging products. This includes managing spare parts effectively to ensure quick problem resolution and implementing preventive measures to avoid future occurrences.
• Delivery Quality: Conduct field audits for installation partners to ensure adherence to  technical standards. Carry out random site checks and issue quality deficiency reports as needed.
• Proactive Maintenance: Implement contractual preventive maintenance to ensure the seamless operation of products on the live network.
• Installer Enablement: Provide quarterly technical training to installers and oversee the resolution of local hotline Key Performance Indicators (KPIs).