ENM/ENIQ Engineer
Contractor
Job Description
- Manage and administer telecom Operations Support Systems (OSS) platforms, including network management, performance management, orchestration, and related operational systems.
- Provide technical support for end users, troubleshoot system and network-related issues, manage customer requests, and handle technical escalations through to resolution.
- Support new projects covering implementation, integration, commissioning, acceptance, and post-deployment operational activities.
- Coordinate and follow up on MDT/TCN activities, customer support requests, hardware-related cases, and technical issues to ensure timely resolution.
- Support new feature and service requests through technical studies, impact assessments, solution preparation, testing, and implementation.
- Handle ad hoc operational and management requests, including technical analysis, data gathering, validation, and generation of management and operational reports.
- Provide technical expertise for Value-Added Services (VAS) platforms, including messaging, charging, provisioning, service control, and digital services.
- Support key OSS domains including fault management, performance management, configuration management, inventory management, service assurance, and orchestration.
- Perform system integration and interface troubleshooting, including APIs, mediation platforms, and data flows between network, IT, OSS, and service layers.
- Conduct technical design reviews, impact assessments, troubleshooting, and root-cause analysis for complex and service-affecting issues.
- Collaborate with Network Operations, IT, SNOC, Delivery, Engineering, Customer Support, and third-party vendors to resolve technical issues and ensure service continuity.
- Support automation, monitoring, system optimization, and lifecycle-management initiatives across large-scale telecommunications environments.
- Monitor system health, performance, capacity, and availability, identifying potential risks and implementing corrective and preventive measures.
- Maintain comprehensive technical documentation, operational procedures, incident records, and troubleshooting guidelines.
- Analyze business and operational requirements and translate them into scalable, reliable, and effective technical solutions.
- Contribute to continuous improvement initiatives focused on improving operational efficiency, service reliability, system performance, and customer experience.
Job Overview
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