ENM/ENIQ Engineer

Responsibilities

The ENM/ENIQ Engineer is assigned to work with troubleshooting (fault/configuration/performance measurements setup/performance) of mobile network elements. The engineer handles network and equipment problems escalated from various teams like Surveillance, MTAC, Optimization, Performance, and VAS. It is the responsibility of the ENM/ENIQ Engineer to resolve and correct service and network issues according to agreed SLA standards, detect and highlight network deficiencies, and proactively identify potential degradations.

• System problems are to be identified and escalated to the customer system support unit.
• Maintain control over software and hardware (SW/HW) systems.
• Contribute to the definition and improvement of procedures and routines within the department/group.
• Take full responsibility for any changes introduced to the ENM/ENIQ systems after project handover or to any changes done to methods, processes, or procedures, whether internal or external.
• Ensure the performance of ENM/ENIQ systems is maintained at the highest possible level by addressing problems or degradations promptly and monitoring relevant performance parameters.
• Provide weekly reports to the ENM/ENIQ Team Leader/Manager and collaborate with other team members.
• Attend technical meetings responsible for ENM/ENIQ activities or other customer-related meetings.
• Continuously improve MOPs used within the department/group.

Duties and Activities

• 2nd Level operation and maintenance.
• Support different project teams during their activities.
• Handle ITSM trouble tickets (TTs).
• Define and update maintenance routines.
• Troubleshoot performance report issues.
• Prepare and implement software configuration changes as needed.
• Implement remedies suggested by the customer support team for CSR handling.
• Open hardware TTs with different vendors (HP, Evernex) and follow up until resolved.
• Participate in different POCs and trials for various projects.
• Perform backups for both ENM/ENIQ systems.

Basic Skills

• Good knowledge in GSM/WCDMA/LTE/5G.
• Experience in Linux OS system administration.
• Experience in database administration.
• Experience in Unix shell scripting.
• Python programming skills.
• Basic IP networking knowledge.
• HP hardware knowledge.
• Systems integration knowledge.
• Awareness of virtualization concepts.
• Experience handling O&M virtual machines tasks.

Technical Competences

• Strong knowledge in network management systems like OSS-RC, ENM, ENIQ, SO-EM.
• Excellent operating system handling and troubleshooting skills.
• Excellent database handling and troubleshooting skills.
• Excellent virtualization handling and troubleshooting skills.
• Thorough knowledge of hardware/software functionalities and basic troubleshooting.
• Excellent knowledge of network topology.
• Basic knowledge of core network nodes (MSC/GMSC/STP/HLR).
• Basic knowledge of RAN nodes (BSC/RNC/RBS/eNodeB/GnodeB).
• Basic knowledge of networking and routing concepts.
• Familiarity with performance reports.
• Experience in CSR handling.
• Basic knowledge of hardware and software upgrades.
• Knowledge of all network elements and their main characteristics.
• Good knowledge of network management system functionalities (fault, performance, configuration).
• Emergency handling.
• Good knowledge of network implementation and integration processes.