CMDB & 3PP Configuration Engineer

The CMDB and 3PP Configuration Engineer is responsible for managing the configuration of IT services and third-party products within the Configuration Management Database (CMDB). This role ensures accurate, secure, and compliant configuration data across internal systems and external integrations. The engineer plays a critical role in maintaining service integrity, supporting audits, and enabling efficient change and incident management.

Responsibilities

CMDB Management

• Maintain and update Configuration Items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.
• Define and enforce CI relationships, attributes, and lifecycle states.
• Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.

Third-Party Product (3PP) Configuration

• Manage configuration and integration of third-party software and services across environments.
• Ensure third-party configurations align with internal standards and security policies.
• Track and document dependencies, licenses, and support agreements for third-party products.

Compliance & Governance

• Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.
• Support internal and external audits by providing validated configuration data and documentation.
• Monitor configuration drift and implement corrective actions.

Tooling & Automation

• Use tools such as ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.
• Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).
• Integrate CMDB with asset management, change management, and monitoring systems.

Collaboration & Support

• Work closely with IT Operations, DevOps, Security, and Vendor Management teams.
• Provide support for Incident and Problem Management by supplying accurate configuration data.
• Participate in Change Advisory Boards (CABs) and risk assessments.

Experience and Skills

• 4+ years of experience in Configuration Management, Infrastructure Engineering, or IT Operations.
• Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).
• Familiarity with third-party software lifecycle and vendor management.
• Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).
• Familiarity with ITIL framework and service management principles.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in managing configuration data.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, high-compliance environment.
• Entrepreneurial spirit, self-driven, and ability to motivate a fast-paced team.
• Experience working across diverse cultures and geographies.
• IT Operations SLA management experience.

Education and Certifications

• Bachelor’s Degree in Information Science, Information Technology, Computer Science, Engineering, or a related discipline.
• ITIL Foundation, Expert v3, Managing Professional, or Master Certification (Preferred).
• ServiceNow Certified System Administrator.
• HashiCorp Certified: Terraform Associate.
• Red Hat Certified Specialist in Ansible Automation.
• Python Institute – PCEP or PCAP.
• Certified Information Systems Auditor (CISA).
• BMC Remedy Administrator Certification (where applicable).
• CompTIA Server+ or Linux+ certification (for infrastructure fundamentals).