Cloud/IP Engineer
Contractor
Job Description
- Provide second-line technical support and expertise for Cloud Infrastructure and IP network domains, ensuring platform stability, availability, and service continuity.
- Manage and troubleshoot complex technical incidents related to cloud infrastructure, IP networks, connectivity, and associated platforms.
- Perform incident and problem management activities, including fault isolation, root-cause analysis, corrective actions, and preventive measures.
- Manage and maintain network and infrastructure configurations, ensuring accuracy, consistency, security, and compliance with approved technical standards.
- Handle customer service requests (CSRs), technical queries, escalations, and operational requirements through to timely resolution.
- Conduct technical assessments and troubleshooting to identify service-impacting issues and coordinate restoration activities.
- Perform configuration, access, and user-management activities in accordance with established security and operational procedures.
- Support software management activities, including software upgrades, patches, maintenance, and lifecycle management.
- Conduct regular technical and operational audits to ensure compliance with applicable standards, procedures, and customer requirements.
- Manage and follow up on third-party hardware-related incidents, maintenance activities, replacements, and vendor escalations.
- Coordinate with internal support teams, network operations, engineering, vendors, and customer teams to resolve complex technical issues and minimize service disruption.
- Monitor platform and network health, identify potential risks, and implement proactive measures to improve reliability and performance.
- Support planned maintenance, configuration changes, and technical activities while ensuring minimal impact on live services.
- Maintain accurate technical documentation, incident records, troubleshooting procedures, and operational reports.
- Provide technical guidance to first-line and operational support teams during complex incidents and service-impacting events.
- Contribute to continuous improvement initiatives, capacity planning, platform optimization, and operational efficiency across Cloud Infrastructure and IP environments.
- Ensure all activities comply with established technical procedures, security requirements, service-level commitments, and operational standards.
Job Overview
All content copyrighted Tangent International © All rights reserved. Recruitment Website Design - RecWebs