BNOC Team Leader

The client is looking for a BNOC Team Leader based in The Kingdom Of Saudi Arabia.

About the Role:

The BNOC (Base Network Operations Center) Team Leader is responsible for leading the NOC and Performance Monitoring teams, overseeing end-to-end alarm and performance surveillance and ensuring first-level troubleshooting across the network infrastructure. This role plays a critical part in maintaining network availability, achieving operational KPIs/SLAs and driving continuous service improvement.

Key Responsibilities:

• Ensure fulfilment of all operational KPIs and SLAs as per the Managed Services (MS) contract.
• Oversee OLA (Operating Level Agreements) with internal service delivery units.
• Act as the primary point of contact for customer interactions related to network monitoring and performance.
• Collaborate with other operational units (e.g., Front Office, Back Office, Field Maintenance) for smooth service delivery.
• Drive cross-functional communication between customer teams, project management and internal support functions.
• Evaluate and proactively recommend improvements to processes, tools and services.
• Lead and manage a high-performing operations team, including motivation, coaching and performance reviews.
• Participate in recruitment and onboarding of new personnel to support the operational structure.
• Identify, document and implement team-level processes and workflows.
• Assess training needs and coordinate development plans for team members.
• Provide regular performance and operational reports to the Customer and Ops Assurance Director.
• Manage administrative and leadership tasks, including labor management (LM) systems and team competence planning.

Requirements:

• Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science or a related discipline.
• Minimum of 8 years of experience in network operations or a similar technical/operations environment.

Additional Qualifications:

• Demonstrated experience managing service and/or resource providers.
• Proven leadership capability, including experience managing large and/or matrixed teams.
• Strong interpersonal and communication skills, both verbal and written.
• Advanced customer relationship management and stakeholder engagement abilities.
• Deep understanding of service delivery lifecycle and operational best practices.
• Strategic thinker with strong process orientation and change management expertise.
• Skilled in coaching, team motivation and building high-performance cultures.
• Results-driven with a commitment to meeting customer expectations.
• Strong financial acumen and operational cost awareness.