B2B Account Manager

We are seeking a proactive, detail-oriented B2B Account Manager to manage corporate and institutional clients. This hybrid role combines relationship management with backend operational support responsibilities, including data entry, reporting, and coordination.

This is not a sales-focused role. Instead, the successful candidate will focus on client relationship management, onboarding support, reporting, and operational coordination to ensure long-term client success.

The ideal candidate must currently be based in the UAE and have experience working with SaaS platforms while managing B2B client relationships in a fast-paced environment.

Key Responsibilities:

• Own day-to-day account management for assigned B2B clients (corporates, government entities, insurance partners)
• Coordinate onboarding, user activation, engagement initiatives, and support processes for client employees or beneficiaries
• Input, update, and verify account data, participant details, and client configuration settings within admin systems
• Monitor platform usage and performance metrics; generate weekly/monthly reports for clients and leadership
• Serve as the operational point-of-contact for troubleshooting, support tickets, and data updates
• Support proposal development, client presentations, and upsell opportunities where relevant
• Collaborate with internal teams (product, growth, data, customer care) to ensure seamless service delivery

Required Qualifications & Skills:

• 2–4 years of experience in account management, client servicing, or B2B operations
• Excellent communication and stakeholder relationship management skills
• Strong attention to detail with experience in data entry, CRMs, or administrative platforms
• Proficiency in Microsoft Office (especially Excel) and familiarity with data dashboard tools
• Ability to multitask across multiple accounts, deadlines, and reporting requirements
• Bachelor’s degree in Business, Marketing, Health Sciences, or a related field

Preferred Skills:

• Experience in health tech, wellness platforms, or employee benefits SaaS
• Familiarity with admin platforms, low-code/no-code systems, or customer support tools
• Understanding of healthcare data privacy principles (e.g., HIPAA, GDPR)