Senior Manager : Quality Assurance

Responsible for defining and driving the quality strategy across enterprise-grade software platforms, ensuring the delivery of robust, high-performing, and secure digital products. Operating in a complex ecosystem of mobile applications, APIs, partner integrations, and cloud/hybrid infrastructure, the role provides leadership over functional, regression, integration, and non-functional testing practices.

This role oversees the end-to-end QA lifecycle from test planning and automation to release governance and defect tracking while embedding shift-left practices within Agile and DevOps workflows.

The Senior QA Manager leads cross-functional QA teams, collaborates closely with Engineering, Product, DevOps, and Infrastructure teams, and ensures quality gates are met at every phase of delivery.

Beyond execution, the ideal candidate brings a balance of technical depth and managerial acumen, with a proven track record in quality automation, platform migration readiness (e.g., on-premises to Azure), and Disaster Recovery (DR) validation, backed by strong governance in defect management and production observability.

Your contributions will accelerate time-to-market while strengthening operational maturity and platform reliability across enterprise and operating company initiatives.

Key Performance Areas – Core, Essential Responsibilities / Outputs of the Position (KPAs)

Test Automation & Engineering

• Strong background in test automation frameworks, performance testing, and regression management.
• Solid background in building and maintaining test automation frameworks for functional, integration, regression, and performance testing.
• Familiarity with CI/CD pipelines and integration of automated tests into tools such as Azure DevOps, Jenkins, or GitHub Actions.
• Prior leadership in enforcing shift-left QA practices, quality gate definitions, and cross-team collaboration with developers, DevOps, and Product Owners.
• Experienced with tools like Selenium, Appium, JMeter, Postman, and observability platforms such as Sentry, Firebase Crashlytics, and App Center.

Application & API Testing

• Hands-on experience in testing mobile applications and APIs.
• Competence in managing test data, mocking/stubbing services, and ensuring environment consistency across test cycles.

QA Strategy & Leadership

• Ability to lead quality governance, define SLA/SLO-based defect handling policies, and track quality metrics aligned to business impact.
• Previous involvement in Disaster Recovery (DR) validation, cloud cutovers, or platform migrations preferred.
• Experience leading testing strategy for infrastructure transitions, including platform cutovers, DR failovers, and performance scaling scenarios.

Cloud & Infrastructure QA

• Proven experience overseeing QA in cloud-based or hybrid infrastructure environments.
• Proven success managing QA across hybrid cloud infrastructures, including on-premises to Azure migrations and Disaster Recovery readiness validation.

Key Responsibilities

• Lead quality strategy for mobile and backend systems.
• Establish automated and manual testing standards, coverage, and quality KPIs.
• Oversee release readiness, regression testing, and post-deployment validation.
• Manage testing of test and DR environment parity and sanity functionality.
• Coordinate with DevOps to integrate automated tests into CI/CD pipelines.
• Mentor QA teams, define SLAs for defect resolution, and drive a quality-focused culture.
• Ensure traceability between requirements, test cases, and production defects.

Information

• Will be a key stakeholder in Go/No-Go decisions during critical migration phases.
• Expected to drive cross-functional alignment with Product, Engineering, and DevOps teams.
• Strong focus on preventive QA, shift-left testing, and real-time defect visibility.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field.
• 8+ years of experience in Quality Assurance, including 3+ years in a QA leadership role.
• Demonstrated success in managing distributed teams and complex system landscapes.
• Advanced degrees or management certifications (e.g., PMP, Agile Leadership) are advantageous.

Technical Skills

Testing and Automation Frameworks

• Selenium
• JMeter
• Postman
• Cypress
• Appium

CI/CD and Test Integration

• Azure DevOps
• Jenkins
• SonarQube
• Allure
• GitHub Actions

Mobile and API Testing

• Firebase Test Lab
• App Center
• Swagger
• Postman

Test Data & Environment Management

• WireMock
• Custom middleware solutions for mocking data and endpoints

Certifications (Preferred, Not Mandatory)

• ISTQB Advanced Level or equivalent (required).
• Agile Testing Certification (e.g., ICP-TST) is an advantage.
• Experience with tools such as Selenium, Appium, Postman, JMeter, or Azure DevOps Test Plans.