FAQ Tangent International Ltd
Our contractors often have questions when on assignment with us. We have tried to answer the most frequent ones below, if you have any queries that we have not answered or if you would like further information, please get in touch with our team, we are more than happy to help.
How do I submit my time for the month?
Before starting your project with Tangent, you will receive a welcome pack. This will have all the instructions and guidance you will need to submit your time.
If your project/client has an online time portal for registering your time worked, these instructions will be in the welcome pack. Please note that there will be cut off dates and times for each portal.
Where should I send my Timesheet?
Once your TS has been submitted to your appointed approver and authorised, you will need to send it to your Management company/Umbrella Company/Ltd Company for them to invoice Tangent for the hours you have worked.
Some Clients will require you to submit your time in their online portal. Once submitted and approved the client will submit the data to us. Tangent will send this to the relevant Management companies to invoice us on your behalf. It is always best to check if you fall into this category of time reporting when you arrive on project or speak with your Tangent representative.
Where do I get my portal logins?
This should be provided to you by your manager or local HR representative on your first day or week of the assignment.
How to Claim expenses if applicable?
Expenses will only be processed upon approval from the client and PO received. An expense claim form is in the welcome pack you receive from us. Once your expenses have been signed and approved you will need to send this to your management company for them to raise an invoice. It is always best to keep original receipts, this can include boarding passes, flight itinerary’s, taxi’s etc
What can delay my payment?
Several things could delay payment:
Unsigned documents that need your signature. No PO, unsigned timesheet, no invoice received, no exit form received.
Please contact your representative for more clarification.
I have not received my final payment, why?
Final payments are always subject to final review, per your contract. Possible reasons include:
No PO, no client approval, no exit form. Final payment allows us to complete any queries on all hours and expenses submitted during the time you have worked on your assignment. Your Tangent representative will be able to assist you with more details. Please refer to your contract for further clarification.
How do I get a copy of my signed contract?
You can obtain this by contacting Logitics@tanint.com
I want to take time off, what do I do?
All time off required will need to be approved by your line manager, and you must inform Tangent and your management company of any approved time off.
I have been requested to Travel for Business, what is the process?
If you have been requested to travel you must be aware of what you can/cannot claim during your trip. All travel and expenses will need pre-approval and will always be subject to client sending a PO. Please note some clients do require the original receipts and any boarding passes that maybe applicable. Please check with your line manager. Please also note that if you are travelling outside of the country that you normally work in – You will need travel insurance – Please contact your Tangent representative for clarification.
I am changing locations on this project, what do I need to do?
Please inform Tangent of this asap. We will need to know dates and the location that is being requested for you to work. It is important for your safety and for any live medical polices (If Applicable) to be made aware. You will need to inform your management company.
Why do I need to sign so many documents?
At the start of your contract there will be lots of documents that we will need you to read, sign and send back. There are several reasons, such as, compliance, your acknowledgement of client’s business codes and ethics, System security and GDPR. Please be aware this could hold up issuing payment if we have not received back the required signed documents from you. Please do check everything that is sent to you for your review and signature. Any questions, please contact your representative.
How do I contact Tangent in an emergency?
Tangent is contactable 24/7 365 days per year. If an emergency occurs. You should always inform the relevant local authorities and emergency services in the location you are in. Below are the contact details you will need to contact in the event of an emergency.
Finishing a project, what do I need to do?
If you are finishing the assignment early or on time. please check the contract for any notice period required. If you are deciding to terminate early or if the project is finishing earlier than expected it is always recommended that you discuss with your line Manager and communicate with Tangent to confirm and agree your last working day. An exit process may be in place with the client that you are working for; so please do check with your Line Manager and follow any required process that are in place.
Tangent does have an exit process to follow, and this will be sent at the end of your assignment, although will be in the welcome pack at the start of your assignment also. Any equipment that has been provided to you by the client for the purpose of the project will need to be returned along with any low formatting that is needed. Any expenses along with timesheets will need to be approved and submitted the normal way.
What is a PO?
A PO known as a “Purchase order” it is often required to be in place before you commence your project It would always be best to check with your Tangent representative if we have one in place ready for you to start your assignment or if we are missing the any relevant PO for you.
To help the process run smoothly and to stop any delays, we may at times ask you for your assistance in chasing any outstanding PO’s by obtaining the PO number from your line manager. This will help make the search easier and prevent any payment delays it may cause to all parties.
What departments should I be contacting if I need help?
Helpdesk – Timesheets/Expenses/Payment queries
Logistics – Visa/Flight/Medical/Contract questions
Sales – Day to day questions on project issues or concerns during assignment.
Can you help me with my travel arrangements for the assignment?
We will always try an accommodate any help that is required. Please contact your representative.
Why is medical required?
If you are working outside your home location it is advised and required that all consultants hold valid medical insurance. We do have a minimum requirement that is needed. This would have been discussed with you at the beginning of the recruitment process. Tangent has a proven track record in this industry with many years of experience supporting consultants whilst on their international assignment. In the unfortunate event that something personally happens to you whilst on assignment, it has become apparent how these types of policies become essential and lifesaving to our consultants.
Covid19 has changed the world considerably and each country around the world will have their own unique guidance and requirements around it.
Why do I need a Management/Umbrella company?
When working with us you we will require you to use a preferred management company/umbrella company. These companies are specialists in their fields and can help with the right sponsorship, understand the local laws.
There are multiple rules for registration and tax for each country. Compliance is essential for the business and across the globe compliance is becoming more of a driver in any business. There is a cost for these services and your relevant contact at Tangent can help address any questions you may have.
Working through an umbrella company reduces the hassle of any IR35 risks and gives you certainty of being compliant to all rules and regulations it requires.
I want to work to work with an umbrella company that is not on the approved list. What can be done?
Email firstname.lastname@example.org and we will advise you on what if anything can be done.
When will I receive my intime logins?
Once all necessary paperwork has been received to set you up in the system.
When should I submit my timesheet?
Please submit your timesheet at the end of each month. The sooner that Tangent/management/Umbrella company receive your approved timesheet the quicker the invoice can be sent for us to issue payment within the implemented SLA’s.
When will payment be received?
Once the invoice is received from the relevant company and all is correct we aim to pay within 5-7 working days. This is always subject to public holidays. Please do refer to your contract for confirmed SLA’s.
How do I check to see if my contract will be extended?
We will always do our best to confirm your extension within a timely manner. It would always be best to touch base with your Tangent representative if you have not heard from them within 1 month of your current contract end date. Whilst we do our best to be in regular contact with the client, we would be unaware of their scheduled holidays and/or changes of any approval/line managers as quickly as you would be in the field.