Network Technical Support Specialist

Ying Cui is looking for a Network Technical Support Specialist to work in Germany.

As a Network Technical Support Specialist, you will provide technical support to customers and partner, focused on pre-sales test support, partner training and project implementation on company’s network products or solution, meanwhile you also need to be responsible for service delivery quality in coverage territory.

Job Description:

• Work with remote TAC and R&D team to conduct pre-sales test, POC and demonstration with the focus on Network and Wireless area;
• Collaborate with TAC level 2 support team closely to solve the partner and customer’s technical issue and service request quickly
• Provide technical support to enterprise industry channel partner with the focus on Campus Network and Wireless area
• Empower channel partner’s technical service capability by managing and conducting company service process training, technical certification training, product training and technical workshop regularly
• Help to setup services process system (customer technical support, RMA process and project delivery process etc.) and services delivery quality in responsible countries by managing the service delivery of service partners

Professional Knowledge Requirements:

• Fluent in English and German
• Bachelor or associate degree in network essentials or related discipline, or equivalent work experience
• Experience on configuration and administration of Wireless products (Wireless LAN Controllers and Access Points), Wireless LAN Security (Authentication Techniques): WEP, WPA2/WPA3, LEAP, PEAP etc
• Holder of professional certificate, such as H3CNE/H3CSE，CCNP/CCIE, JNCIS/JNCIP HPE ASE and Aruba ACMP etc. is preferred
• Experience interacting with customer or in a client facing roler
• Chinese international students is preferred.
• More than 3 years’ technical support and implementation experience in network related area (Switch, Router, VPN and Wireless etc.) Experience with Cisco, HPE, Aruba, Ruckus, Huawei and Juniper Networks is preferred.