Technical Manager
| 职称: | Technical Manager |
| 合同类型: | Permanent |
| 位置: | Dallas |
| 行业: | |
| 开始日期: | ASAP |
| 参考: | LB-TechnicalManager |
| 联系人姓名: | Lee Baigent |
| 联系电子邮件: | lee.baigent@tanint.com |
| 招聘发布: | March 25, 2020 11:44 |
职位描述
Lee is looking for a Technical Manager to work permanently in Dallas, Texas.
The Global Telecommunications client are looking for a Technical Manager within IMS Core technologies and Cloud to start a full-time permanent opportunity based in Dallas Texas.
The ideal candidate is a hands-on lead/engineer with extensive experience in deploying NFV based solutions into telco customer networks. You must have managed teams of 6-8 engineers for 2-3 years at a minimum and have great interpersonal and problem-solving skills.
Responsibilities:
- Escalation Management & follow up on network impacting incidents is required, this position is for someone who ultimately owns the responsibility of making sure our end customers receive the quality support they expect.
- Ensure the support team meets the required targets for restoration and resolution are met as per the specific customer Service Level Agreement (SLA).
- Drive the process of root-cause-analysis (RCA) for major network events, communicate to customer management and drive the appropriate corrective and operational actions to closure.
