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Process and Workflow Manager Required Urgently in Reading

职称: Process and Workflow Manager Required Urgently in Reading
合同类型: Contract
位置: Reading
行业:
薪水: Market related
开始日期: 2018-05-15 00:00:00
参考: JN -072018-44101
联系人姓名: Will Simmons
联系电子邮件: Will.Simmons@tanint.com
招聘发布: July 17, 2018 09:39

职位描述

Tangent International are urgently looking for a Process and Workflow Manager to work a 3 month extendable contract based in Reading Key Responsibilities: - Establishing the Process and Workflows management regime and governance for the term of the contract - Support the recruitment of the Service Management team (Including producing job specifications and interviewing /selecting staff).- Build and develop the ongoing Process and Workflows relationship with the customer- Responsible for the Process and Workflows process, procedure and delivery- Accountable for overall Process and Workflows Management satisfaction and service delivery to contractual SLAs and KPIs.- Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Problem, Release and Configuration) to deliver a consistent experience and excellent service- Co-ordinates and sets periodic requirements, objectives and targets setting for Process and Workflows Management. - Underpinning technical services in line with evolving business needs- Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful conclusion - Establish and maintain timely communications with all Process and Workflows stakeholders to ensure they are fully informed- Conducts holistic Process and Workflows management reviews with customers, covering full suite of relevant services- Establish, govern and evolve an effective and agile and cohesive Process and Workflows Management process in line with the Client MSUP suite.- Own all Process and Workflows Management activities, including: approval of minor Process and Workflows, impact assessment, chairing the Process and Workflows Advisory Board (CAB); production of management information / KPI's, / Request For Process and Workflows (RFCs) /Process and Workflows schedule; process documentation- Drive Process and Workflows process compliance via training, education, KPIs, policies, etc.  - Identify process improvements to the Process and Workflows processes, procedures and tools ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests- Collaborate with Incident Mgt and Problem Mgt disciplines to investigate and mitigate against Process and Workflows related incidents- Co-ordinates and sets periodic requirements, objectives and targets for Process and Workflows Management and underpinning technical services in line with evolving business needs- Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful introduction into the live environment, whilst protecting customer experience- Leads Process and Workflows request evaluations and owns/champions the Process and Workflows management process- Develops agreed service level targets and target improvements related to Process and Workflows Management and underpinning services.- Continually evolves the Process and Workflows management discipline in line with recognized industry best practices and the Client specific MSUP- Educates the wider business on Process and Workflows Management processes and benefits, driving compliance with the processes by all- Responsible for the Process and Workflows Management SLA's identify and implement corrective actions as required. - Drive year on year continuous improvements in service quality across Process and Workflows Management by establishing a Continual Service Improvement process and relevant governance- Support continuous improvement of Process and Workflows processes ensuring close interlock and alignment with customer processes.- Maintain a detailed understanding of how Huawei & 3rd party activities work relating to Process and Workflows Management.- Drive third party vendor management with regards Process and Workflows ManagementSkill Requirement:- Bachelor's degree in technical field, or equivalent experience.- More than 5 years of working experiences in IT field as solution architect, and have IT outsourcing experiences is better- Experience in delivering successful CAB in large customers- Service delivery management experience in complex technology based outsourced businesses- ITIL / eTom knowledge and certification is preferable- Fluency in English (written and verbal)

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