Incident Manager

职称: Incident Manager
合同类型: Permanent
位置: Abu Dhabi
薪水: £68.9k - 75.8k per year
开始日期: 2018-12-02 00:00:00
参考: JN -062018-43906
联系人姓名: Robert Quezon
招聘发布: July 30, 2018 13:50


CURRENTLY HIRING  an Incident Manager

• Total 6+ years of experience
• Minimum 2 years in incident manager
• Minimum 4 years of IT Ops (SOC/NOC/DC etc.)
• Experience in ticketing tools
• Experience producing statistical reports the skills to present data to executive leadership members
• Strong knowledge of Networking, Virtualization and IT infrastructure design
• Have the ability to assess critical incidents, evaluate risks and orchestrate incident resolutions
• Manage incident handling process from end to end and lead teams’ efforts towards an identified resolution
• Monitoring the resolution process and provide real-time progress reports
• Perform post incident reviews, raise the necessary awareness and track the implementation of the preventive measures to avoid such incidents of reoccurring in the future
• To have ITIL certification


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