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IMS Fault Management Engineer

职称: IMS Fault Management Engineer
合同类型: Contract
位置: Unknown
行业:
开始日期: ASAP
参考: JM-IMSFME
联系人姓名: Joseph McNulty
联系电子邮件: joseph.mcnulty@tanint.com
招聘发布: March 23, 2020 16:58

职位描述

Joseph is looking for an IMS Fault Management Engineer to work on a 6 month contract.

Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements: Alarm Monitoring, Fault Localization/Correction/Verification/ Corrective Maintenance (centralized routines)

 

Responsibilities:

-Liaises with Customer Care organisations regarding Network outages

-Liaises with subcontractors and 3rd parties to resolve faults

-Liaises with other service providers regarding network outages

-Supports end-end support, coordination and control of assigned Trouble Tickets

-Supports Major service outage investigations and follow up

-Ensures planned outages are carried out/rolled back in maintenance window

-Ensures Operator Customer Care is fully updated for service affecting outages

-Work Order Control (possible execution too) outside normal working hours Only applicable if Shift working or Technical Support is part of this role as large orgs may have separate teams or be using GNOC function

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