1st Line Support Advisor

My Client, one of the UK’s fastest growing technology companies based in Essex are expanding and seeking a 1st Line support Advisor to join their team.

The successful applicant will be fully trained to provide a paramount level of 1st and 2nd line technical support to the customer base along with managing the provisioning of new services relating to Landline, Broadband, Ethernet and VoIP.

Duties include:

• Act as a first point of contact, providing 1st line support to their business customers in relation to their Landline, Broadband, Ethernet and/or VoIP services
• Escalating faults to 2nd line support when required
• Aid customers via telephone and/or email 
• Logging faults on to our helpdesk system
• Administration of customer accounts
• Managing customer and supplier expectations and keeping them informed of the status of their reported issue

Requirements:

• Confident using computer systems such as Windows or Mac
• Excellent organisational and communication skills (both written and verbal)
• Open to new processes and willing to adapt in order to meet the Business requirements
• Team player

Desirable:

• Be comfortable setting up and diagnosing wired or wireless broadband routers
• Technical experience with SIP Trunks and Hosted telephones 
• Knowledge of traditional telephone connections such as PSTN and ISDN
• Visual accuracy and attention to details are essential
• A background in telecommunications would be preferable but not essential

This comes with a great salary and benefits to match. If interested please send your CV ASAP.