VOC Support Engineers

Job Title: VOC Support Engineers
Contract Type: Contract
Location: Unknown
Start Date: ASAP
Reference: LL-VOCSupportEngineers
Contact Name: Lola Liu
Contact Email:
Job Published: January 22, 2022 17:37

Job Description

Lola is looking for 2 VOC Support Engineers (Egyptian nationality preferred). The ideal candidate will be proficient in the use of Office and have good document writing skills as well as proficiency in the English and Arabic languages.


Job Responsibilities:

- Accept customer complaints and inquiries, accurately record relevant content, and timely generate electronic work orders for businesses that require assistance from other positions and follow up the processing results;

- Work closely with relevant departments to coordinate and communicate;

- Have strong learning ability, can quickly master professional knowledge and carry out work in a timely manner;

- Rigorous work, strong planning, good at analyzing and thinking about problems, and a sense of responsibility;

- Diligent and practical, good service awareness and teamwork spirit.

- Assist in arranging information in the group, counselling junior customer representatives, participating in various training, and improving overall quality;