Tangent International are seeking a VAS Engineer to work a 6 month extendable contract based in Romania.
Maintain and improve the customer's network and provide technical support, fault investigation, troubleshooting. Be responsible for the Operation, Maintenance and Performance of the customer network. Keep the performance of system resources at optimum level by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA. Perform proactive actions in order to prevent system failures and related impacts on customer services.Take full responsibility for configuration changes introduced in the systems and keep the resources configurations and status under control. Contribute in the creation and improvements of monitoring alarms and procedures/routines. Perform 24x24 on-call shifts.
To act on relevant problems escalated from the Front Office surveillance team so that resource problems are remedied or escalated to corresponding system support units according with defined SLA Follow the cases with the system support units till they provide a viable solution for each case Closely following of case life cycle and regular updates performed in ticketing application. Daily checks of HW/SW under responsibility. Regular reports creation Proactive daily verifications and solving of found issues. Ensure that operational procedures are up to date. New operational procedures constantly created. Change Management, Vendor Management, Performance Management, Incident Management, Problem Management Problem solving - troubleshooting. Fulfilment Preventive maintenance activities Project and KT supportTraffic/trend monitoringDocumentation-OPI (Operations Procedure Instruction)/WI(Working Instruction)Creation and improvements of monitoring tools Account management Back & Restore .
Degree in Electrical Engineering/Telecommunication Engineering/Computer science or equivalent
Have a minimum 2 years of experience in Operation and Maintenance of telecom networks. Candidates with 3G network experience are highly encouraged to apply.
If you are interested please send your updated CV for consideration.