UX Researcher

Job Title: UX Researcher
Contract Type: Contract
Location: London
Start Date: ASAP
Reference: MB-UXResearcher
Contact Name: Megan Bristow
Contact Email:
Job Published: September 27, 2021 15:13

Job Description

Megan is looking for a UX Researcher to work on a 3-month contract. It will involve a combination of working remotely and sometimes from the Victoria office, with possible research in stores on occasion. £500- £550


User Experience Researchers play an integral part in creating products and services that our customers love, to help deliver profitable growth. Thanks to a long-game strategy focusing on reinvention and differentiation, we're investing heavily in people to strengthen our proposition in a fast-changing retail market. The Experience Research Team is a group of Partners responsible for and dedicated to gaining a deep understanding of our customers, their needs and behaviours. The team uses insights to shape future services, help product teams innovate and ultimately make the right decisions to remain customer-centric across the whole business. 


The role:

· Conducting a range of qualitative research from discovery/generative to evaluative usability.

· Running formative and summative user research activities including exploratory methods, interviews, ethnographic studies, diary studies, surveys, mental modelling, card sorting, etc.

· Planning and running the user research process, driving integration of user centred methods within diverse, multidisciplinary Agile product teams.

· Determining measurable and actionable user experience metrics for various digital products.

· Taking responsibility for collating and presenting research findings in a concise, compelling way. Ensuring research is providing actionable recommendations and taking a stake in the implementation or outcome.



· Advanced level of experience specialising in user experience research and extensive experience of a broad range of user research, user-centred design and delivery practices.

· Experience in managing all stages of the research process independently. Excellent research planning, project and time management skills, with ability to work on your own initiative and in a team.

· Proven experience planning and conducting contextual research, fieldwork, ethnography, survey design and co-creation workshops.

· Experience in running lab-based and remote, moderated and unmoderated studies and ability to demonstrate excellent interviewing, facilitating and moderation skills.

· Degree in Human-Computer Interaction, Human Factors, Behavioural Psychology or related field, or equivalent commercial experience.

· Experience in user research for eCommerce and/or online retail.

· Demonstrable technical understanding of the technologies used to build and operate digital services.

· Experience working within product teams as a customer advocate & feedback channel.

· Experience in research for assisted digital and accessibility.

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