Technical Director Optical/Transmission

• Responsible for the post-sales technical service activity

• Managing a team of engineers and to provide effective and timely customer service/support as well as issue resolution 

• Provide effective solutions on technical issues

• To provide technical consultation to internal sales and product team 

• To ensure all technical team members are fully engaged in delivering the project and meeting the project objective.

• Responsible for overall service spare parts and maintenance.

• Plan and implement a training program to build up service team capability and service deliverables 

• Participate in internal and external customer meetings to define technical requirements, quality assurance, manpower allocation and tool requirements to improve customer satisfaction

• To liaise with service partners on technical matters such as technical specification, spare parts, performance parameters and warranty.

 

Role requirements:

- Minimum of a Bachelor's Degree in electrical engineering, computer science or other ICT related majors

- Minimum of 3 years transmission related working experience.

- Technical knowledge and skill in DWDM, SDH, MSTP, NCE product

- Possess people management skills, excellent interpersonal and communication skills.