Technical Director Optical/Transmission

Job Title: Technical Director Optical/Transmission
Contract Type: Contract
Location: Indonesia
Start Date: ASAP
Reference: KS-TechDrOpsTransm
Contact Name: Kaifeng Shi
Contact Email:
Job Published: July 19, 2022 07:06

Job Description

Kaifeng is hiring for a Technical Director Optical/Transmission role. This is a permanent role based in Indonesia.


Role responsibilities:

Responsible for the post-sales technical service activity
Managing a team of engineers and to provide effective and timely customer service/support as well as issue resolution 
Provide effective solutions on technical issues
To provide technical consultation to internal sales and product team 
To ensure all technical team members are fully engaged in delivering the project and meeting the project objective.
Responsible for overall service spare parts and maintenance.
Plan and implement a training program to build up service team capability and service deliverables 
Participate in internal and external customer meetings to define technical requirements, quality assurance, manpower allocation and tool requirements to improve customer satisfaction
To liaise with service partners on technical matters such as technical specification, spare parts, performance parameters and warranty.
Role requirements:
- Minimum of a Bachelor's Degree in electrical engineering, computer science or other ICT related majors
- Minimum of 3 years transmission related working experience.
- Technical knowledge and skill in DWDM, SDH, MSTP, NCE product
- Possess people management skills, excellent interpersonal and communication skills.