Service Engineer

Job Title: Service Engineer
Contract Type: Contract
Location: Driebergen-Rijsenburg
Start Date: ASAP
Reference: MB-ServiceEngineer
Contact Name: Megan Bristow
Contact Email:
Job Published: March 23, 2020 16:46

Job Description

Megan is looking for an experienced Service Engineer to work with our client in Driebergen, the Netherlands on a 6 month contract.


The role:

- Monitoring, analysis and resolution of all alarms and notifications

- End-user incident analysis and response

- Proactive investigation of potential network faults or alarms to improve preventative network management

- Implementation and optimization of fault diagnostic techniques and processes

- Ensure all applications associated with the network are operating correctly

- Redundancy management and troubleshooting

- Cluster infrastructure management and maintenance

- Ethernet Site Connectivity Support

- Telephone interconnect management and troubleshooting

- Authentication and Encryption management

- Zone configuration management

- Resolve all tickets raised within Service Level Agreement (SLA)

- Open cases or escalate to the next support level of Tetra engineers.

- Daily check of system health

- Performance of database backups/restoration as per scheduled or unscheduled requirements.

- Download and installation of security software at the required intervals

- Check and ensure infrastructure spares inventory remains consistent with the system release and support requirements

- Establishment and maintenance of accurate records of all system configuration

- Diagnosis and restoration of faults down to Field Replaceable Unit (FRU) level

- Perform site visits to assist site engineers in trouble resolution of complex problems



- System operational solid experience (ideally no less than three (3) years) on Tetra networks

- In-depth understanding of the functions and operation of a TETRA standard and general networking equipment

- Be familiar with the ITIL operational processes.

- Good knowledge and minimum of 3 years of experience on IP & data transmission networks.

- Troubleshooting skills

- Good communication skills: verbal and written Dutch and English

- Basic knowledge of VHF and radio environment (e.g. SWR measurements)

- Valid driver's licence 

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