Service Desk Analyst

Tangent are seeking a Service Desk Analyst to work a 3 month extendable contract based in Bristol. 

Description The successful candidates will join a team of self-motivated Service Desk Analysts who Provide effective ICT Systems support in a professional manner. 

Applies their knowledge and experience to ensure the operational services meet business requirements for functionality, performance, availability and reliability. 

Key Attributes (incl. qualifications and professional standards):

• Flexible in approach & able to work between 07:00 - 18:00 hrs Monday - Friday on a rota basis.
• Enthusiastic & committed to delivery of 1st Class Customer experience.
• Excellent telephone manner. Reliable & trustworthy. Ability to establish quick working relationships.
• Previous Helpdesk/Service Desk experience working in an IT Technical environment.
• Able to demonstrate knowledge and/or experience of equalities and diversity issues.
• Excellent communications skills. Good knowledge of Helpdesk/Service Desk Incident call logging systems.
• Key Technical Knowledge ITIL awareness and understanding, with the ability to follow processes and procedures Familiarity in preparing procedure documents and training guides.
• Helpdesk/Service Desk 1st line support where 60%+ 1st time fix is achieved. Experience supporting Windows Operating Systems.
• Experience working with Exchange and Active Directory.

Please send your updated CV for consideration.