|Type: Contract||Start Date: ASAP|
|Posted: 20 days ago||Contact: James Bundock|
James is looking for a Service Delivery Engineer to work in Colombia on a 6-month extendable contract. You MUST speak Spanish.
In this position, you will be working in A2P Monetization Service Delivery Team, playing a key role in a team chartered to support our SMS Firewall and Monetization services.
The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities of our offerings.
- Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw.
- Ensure high availability and service within agreed SLAs
- Ability to engage customers, develop relationships, and solve problems
- Traffic analysis for A2P Monetization and SMS Firewall Update Services
- Design and implementation of SMSFW filtering rules based on customer traffic sources analysis
- Analysis of SMSFW A2P blocking effectiveness,
- Collaboration with product management/RD in change request process and SMSFW roadmap development
- Analysing SMSC/SMSFW traffic data using Elastic Search/Kibana
- Provide input for process improvements.