Service Delivery Engineer
Job Title: | Service Delivery Engineer |
Contract Type: | Contract |
Location: | Colombia |
Industry: | |
Start Date: | ASAP |
Reference: | JB-ServiceDeliveryEngineer |
Contact Name: | James Bundock |
Contact Email: | james.bundock@tanint.com |
Job Published: | October 04, 2021 18:27 |
Job Description
James is looking for a Service Delivery Engineer to work in Colombia on a 6-month extendable contract. You MUST speak Spanish.
In this position, you will be working in A2P Monetization Service Delivery Team, playing a key role in a team chartered to support our SMS Firewall and Monetization services.
The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities of our offerings.
Main responsibilities:
- Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw.
- Ensure high availability and service within agreed SLAs
- Ability to engage customers, develop relationships, and solve problems
- Traffic analysis for A2P Monetization and SMS Firewall Update Services
- Design and implementation of SMSFW filtering rules based on customer traffic sources analysis
- Analysis of SMSFW A2P blocking effectiveness,
- Collaboration with product management/RD in change request process and SMSFW roadmap development
- Analysing SMSC/SMSFW traffic data using Elastic Search/Kibana
- Provide input for process improvements.
Get similar jobs like these by email
By submitting your details you agree to our T&C's