Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy90yw5nzw50lwludgvybmf0aw9uywwvanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Service Delivery Engineer

Location: Colombia Salary:
Type: Contract Start Date: ASAP
Posted: 20 days ago Contact: James Bundock

James is looking for a Service Delivery Engineer to work in Colombia on a 6-month extendable contract. You MUST speak Spanish.

 

In this position, you will be working in A2P Monetization Service Delivery Team, playing a key role in a team chartered to support our SMS Firewall and Monetization services.
The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities of our offerings. 

 

Main responsibilities:
- Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw. 
- Ensure high availability and service within agreed SLAs 
- Ability to engage customers, develop relationships, and solve problems 
- Traffic analysis for A2P Monetization and SMS Firewall Update Services 
- Design and implementation of SMSFW filtering rules based on customer traffic sources analysis 
- Analysis of SMSFW A2P blocking effectiveness, 
- Collaboration with product management/RD in change request process and SMSFW roadmap development 
- Analysing SMSC/SMSFW traffic data using Elastic Search/Kibana 
- Provide input for process improvements.

W1siziisijiwmtgvmduvmdevmdkvmtivmdyvnzm0l2xhdgvzdc1qb2jzlwrlzmf1bhquanbnil0swyjwiiwidgh1bwiilcixmjaweduwmcmixsxbinailcjvchrpbwl6zsjdxq