Service Delivery Engineer

Job Title: Service Delivery Engineer
Contract Type: Contract
Location: Colombia
Start Date: ASAP
Reference: JB-ServiceDeliveryEngineer
Contact Name: James Bundock
Contact Email:
Job Published: October 04, 2021 18:27

Job Description

James is looking for a Service Delivery Engineer to work in Colombia on a 6-month extendable contract. You MUST speak Spanish.


In this position, you will be working in A2P Monetization Service Delivery Team, playing a key role in a team chartered to support our SMS Firewall and Monetization services.
The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities of our offerings. 


Main responsibilities:
- Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw. 
- Ensure high availability and service within agreed SLAs 
- Ability to engage customers, develop relationships, and solve problems 
- Traffic analysis for A2P Monetization and SMS Firewall Update Services 
- Design and implementation of SMSFW filtering rules based on customer traffic sources analysis 
- Analysis of SMSFW A2P blocking effectiveness, 
- Collaboration with product management/RD in change request process and SMSFW roadmap development 
- Analysing SMSC/SMSFW traffic data using Elastic Search/Kibana 
- Provide input for process improvements.