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Senior Wireless Engineer

Job Title: Senior Wireless Engineer
Contract Type: Permanent
Location: Massachusetts
Industry:
Salary: Market related
Start Date: 2019-02-28 00:00:00
Reference: JN -012019-45470
Contact Name: Lee Baigent
Contact Email: Lee.Baigent@tanint.com
Job Published: February 18, 2019 15:34

Job Description

My client has an immediate opening for a Sr Customer Support Engineer. This is a hands-on Position that requires a candidate who is comfortable working for a fast-paced, focused, small sized company directly with customers.  The chosen candidate will be responsible for installing, integration and testing products (DNS/ENUM, NP, SRP, CRE, STP, HSS/HLR etc.) on customer’s premises. The role will require domestic and international travel, when possible activations will be done remotely.

DUTIES AND RESPONSIBILITIES:

  • Preparing installations and upgrades which includes writing upgrade procedures and test plans
  • Installing software on customer systems
  • Working with the customer technical staff to integrate the systems into the customer network and support the customer’s testing
  • Running the designated acceptance testing with the customer to verify that the product is working as specified
  • Communicating with customers to establish details of problems/requirements
  • Working with other teams to resolve technical problems
  • Producing system documentation for the customer and support teams
  • Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
  • Participating in the out of hours on call support rotation when required.

REQUIREMENTS:

  • BS or Engineering degree with a focus in Information Technology / Telecommunications
  • Knowledge of telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM , DIAMETER, SS7)
  • Linux Administration experience for RedHat Version 7.
  • 5 years proven track record of performing a technical delivery role of at least 1-2 of the following products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR)
  • Experience working with virtual environments (VMware & KVM)
  • Competent working in Linux/Solaris based OS environments.
  • Team player who is willing to assume multiple roles.
  • Possess a positive attitude with a willingness to learn and grow with an organization.
  • Excellent communications, troubleshooting, problem-solving & analytical skills.
  • Experience with Oracle database systems
  • Good verbal and written communication skills, both face to face and remotely

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