Senior Wireless Engineer

My client has an immediate opening for a Sr Customer Support Engineer. This is a hands-on Position that requires a candidate who is comfortable working for a fast-paced, focused, small sized company directly with customers.  The chosen candidate will be responsible for installing, integration and testing products (DNS/ENUM, NP, SRP, CRE, STP, HSS/HLR etc.) on customer’s premises. The role will require domestic and international travel, when possible activations will be done remotely.

DUTIES AND RESPONSIBILITIES:

• Preparing installations and upgrades which includes writing upgrade procedures and test plans
• Installing software on customer systems
• Working with the customer technical staff to integrate the systems into the customer network and support the customer’s testing
• Running the designated acceptance testing with the customer to verify that the product is working as specified
• Communicating with customers to establish details of problems/requirements
• Working with other teams to resolve technical problems
• Producing system documentation for the customer and support teams
• Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
• Participating in the out of hours on call support rotation when required.

REQUIREMENTS:

• BS or Engineering degree with a focus in Information Technology / Telecommunications
• Knowledge of telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM , DIAMETER, SS7)
• Linux Administration experience for RedHat Version 7.
• 5 years proven track record of performing a technical delivery role of at least 1-2 of the following products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR)
• Experience working with virtual environments (VMware & KVM)
• Competent working in Linux/Solaris based OS environments.
• Team player who is willing to assume multiple roles.
• Possess a positive attitude with a willingness to learn and grow with an organization.
• Excellent communications, troubleshooting, problem-solving & analytical skills.
• Experience with Oracle database systems

• Good verbal and written communication skills, both face to face and remotely