Senior Technician (Tech Support)

Ross is looking for a Senior Technician (Tech Support) to work in Norfolk, VA, USA on contract.

Length: 418 Hours

Requirements:
- Installation, operation and maintenance of computer systems on local area networks (LAN);
- System administration and maintenance of computers running Microsoft Windows 10;
- Installation, operation and maintenance of "commercial off the shelf" (COTS) equipment (i.e. desktop and laptop computers, printers);
- Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
- Coordination of appropriate and timely responses, including channelling requests for help to appropriate work centres for resolution, monitoring progress and keeping users apprised of progress;
- A+ Fundamentals (Hardware / Software)