Senior Technical Support Specialist

Julia is looking for a Senior Technical Support Specialist to work in the United States on a permanent basis. This is a remotely based role. As a Senior Customer Technical Support Engineer, you will provide highly technical solutions for a diverse range of Fortune 500 customers.

You will…

• Provide hands-on support to key-customers in order to help them overcome interesting technical challenges.
• Be directly involved in enabling innovation for companies using cutting-edge technologies.
• Be the first point of contact and process requests from existing and prospective customers through multiple channels.
• Work in close cooperation with our quality assurance, test, and developer teams.

You should have:

• At least 5 years’ experience in technical support in the field of information technology (up to 3rd line +)
• Basic knowledge of object oriented programming
• Solid understanding of network technologies
• Knowledge of Linux systems is mandatory
• Experience with container technologies such as Docker and Kubernetes
• Ideally Middleware, MQ or MQTT - would be a game changer!
• Programming experience (ideally Java but also any other language)
• Experience with cloud platforms such as AWS, Azure, or GCP
• Virtual Systems

In return you get to work for a fantastic hyper growth organisation - providing all the support & training you need, whilst giving you a high level of freedom, versatility and autonomy. Great benefits and unique company culture.