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Computer Aided Dispatch Engineer

Location: Muscat Salary: Market related
Type: Permanent Start Date:
Posted: 8 days ago Contact: Sims Nyandeni

Title: Computer Aided Dispatch Engineer

Location: Muscat, Oman

My client is a technology company that provides critical communications, software and video solutions that help build safer cities and thriving communities. They are seeking a highly skilled Computer Aided Dispatch Engineer who will be responsible for to providing post sale System and Field Engineering Support to various customers in the region.

Responsibilities:

  •  Perform implementation of Integrated Communications Control Systems and Computer Aided Dispatch communication system solutions and services which satisfy the requirements of the customer and end user
  • Field Engineer role shall also fulfil the role of a Subject Matter Expert supporting projects and opportunities across the wider region
  • Support and update System ‘as built’ documentation
  • Provide support to the customer
  • Perform Preventive and Corrective Maintenance to Emergency Contact Center Systems under support contract
  • Build Customer relationships; presenting technical solution to Customer, conducting negotiations with Customers, partners and suppliers and providing Customer technical consultations, advices and review as well as technical documentation as per the Contract requirements
  • Provides technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within the company

Requirements:

  • Relevant Qualification
  • 3-years working with MS Windows Server 2003/2008/2012 domain & Active Directory, Remote Desktop
  • Mandatory: 1-year of Virtualization experience with Hyper-V and VMware (VMWare VCP 5.0 or higher
  • Mandatory: 3 years working experience with Microsoft SQL Server database 
  • 2-years working with computer Networks and firewalls, any vendor 
  • Knowledge of AD, LDAP, DHCP, DNS, IIS - Required
  • Basic Voice over IP and CTI interface knowledge - Required
  • Experience with Contact Center Telephony and ACD, IVR, CVP is a plus
  • Experience with LMR systems specially TETRA - preferred
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