Post Production Engineer

Location: United Kingdom Salary:
Type: Contract Start Date: ASAP
Posted: 26 days ago Contact: Ross Stubbs

Ross is looking for a Post Production Engineer to work a 3-month rolling contract in the UK with a leading telco company.


Job Responsibilities:

- Customer Issue handling

- Receive, 1st Line calls, accurately record, investigate and where possible diagnose and resolve

- If required escalate within the Post Production Engineering team whilst clearly communicating the situation with the stakeholders affected

- Escalate to the Senior Post Production Engineers for technical guidance, where needed

- Maintain records and logs of work done using the department service desk tools, on the installation, modification and repair of systems

- Perform regular checks of systems, and undertake routine scheduled maintenance on supported technologies

- Follow ITIL service management, with particular focus on Incident, Problem, Change Control and Configuration management policies and processes

- Identify and track trends, ensuring resolutions are progressed and implemented following change control processes

- Ensure resolution of complex issues are recorded and fed back to the support team in an agreed format and stored in an accessible location

- Focus on customer service and customer quality