Post Production Engineer

Job Title: Post Production Engineer
Contract Type: Contract
Location: United Kingdom
Start Date: ASAP
Reference: RS-PostProductionEngineer
Contact Name: Ross Stubbs
Contact Email:
Job Published: November 05, 2021 18:35

Job Description

Ross is looking for a Post Production Engineer to work a 3-month rolling contract in the UK with a leading telco company.


Job Responsibilities:

- Customer Issue handling

- Receive, 1st Line calls, accurately record, investigate and where possible diagnose and resolve

- If required escalate within the Post Production Engineering team whilst clearly communicating the situation with the stakeholders affected

- Escalate to the Senior Post Production Engineers for technical guidance, where needed

- Maintain records and logs of work done using the department service desk tools, on the installation, modification and repair of systems

- Perform regular checks of systems, and undertake routine scheduled maintenance on supported technologies

- Follow ITIL service management, with particular focus on Incident, Problem, Change Control and Configuration management policies and processes

- Identify and track trends, ensuring resolutions are progressed and implemented following change control processes

- Ensure resolution of complex issues are recorded and fed back to the support team in an agreed format and stored in an accessible location

- Focus on customer service and customer quality

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