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Knowledge Analyst

Job Title: Knowledge Analyst
Contract Type: Contract
Location: Bracknell
Industry:
Salary: £250 - 300 per day
Start Date: ASAP
Reference: Knowledge Analyst
Contact Name: Naomi Conn
Contact Email: Naomi.Conn@tanint.com
Job Published: April 05, 2018 10:18

Job Description

Tangent International are looking to recruit a Knowledge Analyst to work a 3 month extendable contract based in Bracknell. 

 

Key Accountabilities

  • Providing support to the project team to enable a successful transition and delivery
  • Responsible for capturing and documenting Knowledge to populate a new Knowledge Base
  • Providing Analysis of services offered by IT and identifying where knowledge gaps exist
  • Working with existing teams in a sensitive environment to capture experience and un-documented knowledge

Nature and Scope

To deliver against the key accountabilities, the Knowledge Analyst ITL2 will be expected to:

  • Work with the Knowledge Manager to build a comprehensive Knowledge Base containing processes and procedures required to support the business
  • Identify easily recognisable risks and escalate to a higher level.
  • Communicate technical information in a clear and understandable manner to non-technical stakeholders
  • Share knowledge with team colleagues by publishing knowledge base articles and organising cross-training.
  • Support other activities as assigned by Management.
  • Develop an understanding of and use appropriate sensitivity when dealing with the stakeholders of the Service Desk.. 
  • DESIRABLE – experience of ServiceNow ITSM tool
  • DESIRABLE – experience of 2nd Line support activities

If you are interested, please send me your updated CV for consideration. 

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