Incident Manager

Job Title: Incident Manager
Contract Type: Permanent
Location: Abu Dhabi
Salary: £68.9k - 75.8k per year
Start Date: 2018-12-02 00:00:00
Reference: JN -062018-43906
Contact Name: Robert Quezon
Contact Email:
Job Published: July 30, 2018 13:50

Job Description

CURRENTLY HIRING  an Incident Manager

• Total 6+ years of experience
• Minimum 2 years in incident manager
• Minimum 4 years of IT Ops (SOC/NOC/DC etc.)
• Experience in ticketing tools
• Experience producing statistical reports the skills to present data to executive leadership members
• Strong knowledge of Networking, Virtualization and IT infrastructure design
• Have the ability to assess critical incidents, evaluate risks and orchestrate incident resolutions
• Manage incident handling process from end to end and lead teams’ efforts towards an identified resolution
• Monitoring the resolution process and provide real-time progress reports
• Perform post incident reviews, raise the necessary awareness and track the implementation of the preventive measures to avoid such incidents of reoccurring in the future
• To have ITIL certification

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