Job Description
CURRENTLY HIRING an Incident Manager
• Total 6+ years of experience
• Minimum 2 years in incident manager
• Minimum 4 years of IT Ops (SOC/NOC/DC etc.)
• Experience in ticketing tools
• Experience producing statistical reports the skills to present data to executive leadership members
• Strong knowledge of Networking, Virtualization and IT infrastructure design
• Have the ability to assess critical incidents, evaluate risks and orchestrate incident resolutions
• Manage incident handling process from end to end and lead teams’ efforts towards an identified resolution
• Monitoring the resolution process and provide real-time progress reports
• Perform post incident reviews, raise the necessary awareness and track the implementation of the preventive measures to avoid such incidents of reoccurring in the future
• To have ITIL certification