IMS Fault Management Engineer

Job Title: IMS Fault Management Engineer
Contract Type: Contract
Location: Unknown
Start Date: ASAP
Reference: JM-IMSFME
Contact Name: Joseph McNulty
Contact Email:
Job Published: March 23, 2020 16:58

Job Description

Joseph is looking for an IMS Fault Management Engineer to work on a 6 month contract.

Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements: Alarm Monitoring, Fault Localization/Correction/Verification/ Corrective Maintenance (centralized routines)



-Liaises with Customer Care organisations regarding Network outages

-Liaises with subcontractors and 3rd parties to resolve faults

-Liaises with other service providers regarding network outages

-Supports end-end support, coordination and control of assigned Trouble Tickets

-Supports Major service outage investigations and follow up

-Ensures planned outages are carried out/rolled back in maintenance window

-Ensures Operator Customer Care is fully updated for service affecting outages

-Work Order Control (possible execution too) outside normal working hours Only applicable if Shift working or Technical Support is part of this role as large orgs may have separate teams or be using GNOC function