IMS Customer Support Engineer

Job Title: IMS Customer Support Engineer
Location: Prague
Salary: EUR 40,000.00
Contact Name: Lee Baigent
Contact Email:
Job Published: August 09, 2017 14:56

Job Description

IMS Customer Support Engineer
My client has an immediate opening for a Sr Customer Support Engineer, located in Prague. This is a hands-on Position that requires a candidate who is comfortable working for a fast-paced, focused, small sized company directly with customers. The chosen candidate will be responsible for installing, integration and testing products (DNS/ENUM, NP, SRP, CRE, STP, HSS/HLR etc.) on customer's premises. The role will require domestic and international travel, when possible activations will be done remotely. 


Preparing installations and upgrades which includes writing upgrade procedures and test plans
Installing software on customer systems
Working with the customer technical staff to integrate the systems into the customer network and support the customer's testing
Running the designated acceptance testing with the customer to verify that the product is working as specified
Communicating with customers to establish details of problems/requirements
Working with other teams to resolve technical problems
Producing system documentation for the customer and support teams
Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
Participating in the out of hours on call support rotation when required.


BS or Engineering degree with a focus in Information Technology / Telecommunications 
Knowledge of telecommunications networks (ex. IMS) and protocols (ex. SIP, ENUM , DIAMETER, SS7) 
5 years proven track record of performing a technical delivery role of at least 1-2 of the following products (DNS/ENUM, NP, CRE, SRP, STP. HSS/HLR) 
Experience working with virtual environments (VMware and KVM) 
Competent working in Linux/Solaris based OS environments. 
Team player who is willing to assume multiple roles. 
Possess a positive attitude with a willingness to learn and grow with an organization. 
Excellent communications, troubleshooting, problem-solving and analytical skills. 
Experience with Oracle database system 
Good verbal and written communication skills, both face to face and remotely 

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