Head of Customer Service
Job Title: | Head of Customer Service |
Contract Type: | Permanent |
Location: | Lebanon |
Industry: | |
Salary: | Market related |
Start Date: | 2018-09-03 00:00:00 |
Reference: | JN -072018-44070 |
Contact Name: | Emily Ilagan |
Contact Email: | Emily.Ilagan@tanint.com |
Job Published: | July 17, 2018 07:44 |
Job Description
Tangent International are currently looking for a Lebanese National for Head of Customer Service to based in Bikfaya- Lebanon to work in a multinational specialist in innovative automated solutions for the FMCG industry.
Projects' installation management
- Make sure the installation/intervention schedule and the allocation of resources are conducted in an efficient manner (Financially, Delivery time and quality).
- Interfere and take the appropriate decisions based on a quick and solid decision making process.
Technical Support for projects' installation:
- Make sure that partners' FATs are scheduled in an efficient manner and right resources are allocated in coordination with the Project Manager.
- Ensure that snags during installation are well managed and efficiently solved through the well managed communication between the customer service, customer and concerned internal departments.
Spare parts & Services Management:
- Set the strategy and monitor the execution for the sales of the spare parts, services and maintenance agreements.
- Monitor the spare parts offers pipeline in order to set priorities and deadlines for offers preparations, and negotiate and close sent offers.
- Monitor the won spare parts orders to make sure they are delivered on time or inform customers in case of delays.
Requirements:
- Minimum 6 years of experience in the factory, mechanical design or customer service.
- Bachelor degree in mechanical or electrical engineering.
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