Head of Customer Service

Job Title: Head of Customer Service
Contract Type: Permanent
Location: Lebanon
Salary: Market related
Start Date: 2018-09-03 00:00:00
Reference: JN -072018-44070
Contact Name: Emily Ilagan
Contact Email:
Job Published: July 17, 2018 07:44

Job Description

Tangent International are currently looking for a Lebanese National for Head of Customer Service to based in Bikfaya- Lebanon to work in a multinational specialist in innovative automated solutions for the FMCG industry.

Projects' installation management

  • Make sure the installation/intervention schedule and the allocation of resources are conducted in an efficient manner (Financially, Delivery time and quality).
  • Interfere and take the appropriate decisions based on a quick and solid decision making process.

Technical Support for projects' installation:

  • Make sure that partners' FATs are scheduled in an efficient manner and right resources are allocated in coordination with the Project Manager.
  • Ensure that snags during installation are well managed and efficiently solved through the well managed communication between the customer service, customer and concerned internal departments.

Spare parts & Services Management:

  • Set the strategy and monitor the execution for the sales of the spare parts, services and maintenance agreements.
  • Monitor the spare parts offers pipeline in order to set priorities and deadlines for offers preparations, and negotiate and close sent offers.
  • Monitor the won spare parts orders to make sure they are delivered on time or inform customers in case of delays.


  • Minimum 6 years of experience in the factory, mechanical design or customer service.
  • Bachelor degree in mechanical or electrical engineering.

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