Head of Customer Service

Tangent International are currently looking for a Lebanese National for Head of Customer Service to based in Bikfaya- Lebanon to work in a multinational specialist in innovative automated solutions for the FMCG industry.

Projects' installation management

• Make sure the installation/intervention schedule and the allocation of resources are conducted in an efficient manner (Financially, Delivery time and quality).
• Interfere and take the appropriate decisions based on a quick and solid decision making process.

Technical Support for projects' installation:

• Make sure that partners' FATs are scheduled in an efficient manner and right resources are allocated in coordination with the Project Manager.
• Ensure that snags during installation are well managed and efficiently solved through the well managed communication between the customer service, customer and concerned internal departments.

Spare parts & Services Management:

• Set the strategy and monitor the execution for the sales of the spare parts, services and maintenance agreements.
• Monitor the spare parts offers pipeline in order to set priorities and deadlines for offers preparations, and negotiate and close sent offers.
• Monitor the won spare parts orders to make sure they are delivered on time or inform customers in case of delays.

Requirements:

• Minimum 6 years of experience in the factory, mechanical design or customer service.
• Bachelor degree in mechanical or electrical engineering.