Job Description
HOW YOU’LL MAKE AN IMPACT AT DAOLLAR:
- Lead and inspire a growing team a team of customer support associates to deliver exceptional customer support
- Manage client insights to develop a proactive customer-centric model
- Update executive team on business initiatives and report on trends in the fast-paced world of cryptocurrencies
- Define and drive KPIs for the entire customer support team
- Advocate as the voice of the customer within Daollar when collaborating with Marketing,
- Finance, Product & Engineering teams
- Contribute to reports about recent platform launches
- Be a fantastic liaison for the Community teams globally
WHAT YOU’LL BRING:
- 6+ years in a support or community management role, with some management experience
- Experience in and passion for cryptocurrency and trading
- Excellent written communication skills
- Strong skills with Zendesk or similar support-centric tools
- A knack for investigating issues, and determining the cause of those issues
- Great instincts for how to represent the company publicly
- Excellent listening and communication skills, coupled with strong interpersonal and relationship management skills
BONUS SKILLS:
- Multiple languages are always appreciated
Great if you have experience managing a remote team