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Customer Support Lead

Location: New York Salary: Market related
Type: Permanent Start Date: 2019-03-25 00:00:00
Posted: 25 days ago Contact: Jed Parmenter Rons

 HOW YOU’LL MAKE AN IMPACT AT DAOLLAR:

  • Lead and inspire a growing team a team of customer support associates to deliver exceptional customer support
  • Manage client insights to develop a proactive customer-centric model
  • Update executive team on business initiatives and report on trends in the fast-paced world of cryptocurrencies
  • Define and drive KPIs for the entire customer support team
  • Advocate as the voice of the customer within Daollar when collaborating with Marketing,
  • Finance, Product & Engineering teams
  • Contribute to reports about recent platform launches
  • Be a fantastic liaison for the Community teams globally

WHAT YOU’LL BRING:

  • 6+ years in a support or community management role, with some management experience
  • Experience in and passion for cryptocurrency and trading
  • Excellent written communication skills
  • Strong skills with Zendesk or similar support-centric tools
  • A knack for investigating issues, and determining the cause of those issues
  • Great instincts for how to represent the company publicly
  • Excellent listening and communication skills, coupled with strong interpersonal and relationship management skills

BONUS SKILLS:

  • Multiple languages are always appreciated

Great if you have experience managing a remote team

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