Customer Support Lead

 HOW YOU’LL MAKE AN IMPACT AT DAOLLAR:

• Lead and inspire a growing team a team of customer support associates to deliver exceptional customer support
• Manage client insights to develop a proactive customer-centric model
• Update executive team on business initiatives and report on trends in the fast-paced world of cryptocurrencies
• Define and drive KPIs for the entire customer support team
• Advocate as the voice of the customer within Daollar when collaborating with Marketing,
• Finance, Product & Engineering teams
• Contribute to reports about recent platform launches
• Be a fantastic liaison for the Community teams globally

WHAT YOU’LL BRING:

• 6+ years in a support or community management role, with some management experience
• Experience in and passion for cryptocurrency and trading
• Excellent written communication skills
• Strong skills with Zendesk or similar support-centric tools
• A knack for investigating issues, and determining the cause of those issues
• Great instincts for how to represent the company publicly
• Excellent listening and communication skills, coupled with strong interpersonal and relationship management skills

BONUS SKILLS:

• Multiple languages are always appreciated

Great if you have experience managing a remote team