Community Manager required.
Essential Attributes & Experience:
Community management, customer service, or marketing background (around 5 years' experience or equivalent)Role as Community Manager (or similar) for minimum of 2-3 years Prior track record of development and production of innovation Strong cross-cultural experience and ability to work with agencies and production companies Ability with analytics/data to monitor, evaluate and optimize performance Experience using creative software suites (InDesign etc.)Flexibility to deal with evolving team, individual objectives and challenging market conditions.Excellent written and verbal communication. The ability to package and present ideas with clarity, and to convey complex information in an appropriate way.Experience managing internal and external teams.
Experience with, or deep understanding of the consumer electronics industry. Big brand experience in similar industryHTML skill for email template management Strong PowerPoint and Excel skills SEO and Analytic Tool (Google / Adobe) experience Global or European experience good but not essential
Community Daily Operation
Community structure and asset management (new category/board creation, Tagging structure etc.)User/Authority management, Email template managementWorking with the community platform vendor to address, resolve, and communicate any issues;Manages and troubleshoots regular platform upgrades in collaboration with Lithium;Recommends and implements new community features as appropriate.
Develops and maintains community training resources, guidelines, and policies.Trains other staff on how to participate and engage in the community.Provides internal and external community training as necessary.Trains and empowers Community Champions to participate on a more significant engagement level.
Supports in the setup & continued management of internal reporting dashboards;Monitors and measures the success of community engagement and provides reports;Identifies / Reports on community trends to internal teams, advising on opportunities or risks.