Alarm Monitoring & Fault Management Technician

Stefan is looking for an Alarm Monitoring & Fault Management Technician to work in Romania.

The candidate will be responsible for performing the alarm monitoring and 1st level of troubleshooting, trouble ticket E2E (create, update, follow-up, close), lock/unlock NEs, network status, Mails requests (answer, distribution to right teams). The team is organized as a NOC working in close connection with Telco Customer and acting as their
point of contact has a reactive and proactive role. 

Responsibilities:
- Open/receive tickets
- Receive/make phone calls in the interest of solving network issues
- Isolate and diagnose faults
- Supporting and driving field technicians (from Telco or other subcontractors)
- Escalate tickets to correct entities like Level 2 or equipment vendor to reach resolution, according
to process documentation
- Constantly notifies Telco the status and final resolution if incidents
- Identify tickets that have a risk of exceeding SLAs and communicate status
- Provide analysis and trends, launch corrective actions to avoid recurring incidents and minimize
future problems and network availability

Required:
- Qualification in technical domain
- Ability to learn
- Analytical skills
- Communication skills
- Recommended Network Management experience 1 year
- Radio Network & Transmission knowledge (as a plus)
- 1-2 years of experience of operating telecom tech support or alarm monitoring