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1st Line Support Advisor

Job Title: 1st Line Support Advisor
Contract Type: Permanent
Location: Essex
Industry:
Salary: £23k - 25k per year + Benefits
Start Date: 2018-02-28 00:00:00
Reference: MCK-100-SA
Contact Name: Mckenzie Pickering
Contact Email: Mckenzie.Pickering@tanint.com
Job Published: February 08, 2018 17:09

Job Description

My Client, one of the UK’s fastest growing technology companies based in Essex are expanding and seeking a 1st Line support Advisor to join their team.

The successful applicant will be fully trained to provide a paramount level of 1st and 2nd line technical support to the customer base along with managing the provisioning of new services relating to Landline, Broadband, Ethernet and VoIP.

Duties include:

  • Act as a first point of contact, providing 1st line support to their business customers in relation to their Landline, Broadband, Ethernet and/or VoIP services
  • Escalating faults to 2nd line support when required
  • Aid customers via telephone and/or email 
  • Logging faults on to our helpdesk system
  • Administration of customer accounts
  • Managing customer and supplier expectations and keeping them informed of the status of their reported issue

Requirements:

  • Confident using computer systems such as Windows or Mac
  • Excellent organisational and communication skills (both written and verbal)
  • Open to new processes and willing to adapt in order to meet the Business requirements
  • Team player

Desirable:

  • Be comfortable setting up and diagnosing wired or wireless broadband routers
  • Technical experience with SIP Trunks and Hosted telephones 
  • Knowledge of traditional telephone connections such as PSTN and ISDN
  • Visual accuracy and attention to details are essential
  • A background in telecommunications would be preferable but not essential

This comes with a great salary and benefits to match. If interested please send your CV ASAP.

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