1st Line Support

Location: Berkshire Salary: £140 per day
Type: Contract Start Date:
Posted: 14 days ago Contact: Katie Duke

1st Line Support needed!

1st Line Support opportunity for a major, well-known, retail client based over Berkshire. This is a 3 month contract.

The person needed must have the below:

  • A genuine interest in the customers issues and solving them
  • Good telephone manner
  • A willingness to learn new skills
  • A flexible attitude to all aspects of work
  • Be self-motivated with the ability to work unsupervised

The main tasks for this role is to have the ability to fix 80% tickets without escalation, logging and updating tickets into the call logging system and taking ownership of tickets from beginning to end.

This is a fast-paced environment supporting 350 branches so somebody that has the right experience in working in this kind of situation and somebody that can just hit the ground running is essential.

Please email me your C.V AS SOON AS POSSIBLE if you are interested!